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| Section | Objectives |
|---|---|
| Security and Access | - User authentication and login methods - Sharing models and data visibility - Profiles, permission sets, and roles in Experience Cloud |
| Experience Site Configuration | - Templates and branding - Site creation and setup - Navigation and structure configuration |
| Analytics and Optimization | - Adoption and performance metrics - Experience Cloud reporting and dashboards |
| Collaboration and Engagement | - Case management in Experience Cloud - Chatter and community engagement features |
| Experience Personalization | - Salesforce CMS integration - Content personalization strategies - Audience targeting and segmentation |
| Experience Cloud Fundamentals | - Experience Cloud licensing and capabilities - Use cases and business value of Experience Cloud |
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NEW QUESTION # 161
The Experience Cloud manager has been asked to ensure that a Knowledge article Is visible to Internal Salesforce users,unauthenticated visitors to the site, and third-party authenticated users.
Which two settings need to be configured on the draft article before it is published?
Choose 2 answers
Answer: C,D
Explanation:
These two options allow the article to be visible to internal Salesforce users, unauthenticated visitors to the site, and third-party authenticated users. Visible in Public Knowledge Base enables the article to be accessed by guest users without logging in, while Visible to Employee enablesthe article to be accessed by internal users with the appropriate permissions4
NEW QUESTION # 162
Northern Trail outfitters (NTO) aims to provide personalization by encouraging its individual customers to self-register in its B2C Experience site. NTO is not looking to create a placeholder account.
NTO Experience consultant has set up self-registration in its Login and Registration pages. NTO's site manager has configured the Allow external users to self-register'' option. NTO uses Customer Community Plus Licenses.
Which two steps are needed to complete self-registration in NTO's Experience site?
Choose 2 answers
Answer: A,D
Explanation:
To complete self-registration in NTO's Experience site without creating a placeholder account, NTO needs to take two steps:
* Ensure that the Accountfield is empty in the registration section. This will allow NTO to create individual customers without associating them with an account.
* Contact Sales customer Support to enable Person Accounts. Person Accounts are a feature that allows NTO to store information about individual customers in a single record, instead of using separate account and contact records. NTO needs to contact Salesforce Customer Support to enable Person Accounts in its org.
NEW QUESTION # 163
Universal Containers is planning to build a community where customers will be able to view Knowledge articles and chat live with a support agent.
What should the administrator use to configure the chat functionality?
Answer: B
Explanation:
To configure the chat functionality, the administrator should use the Chat Agent Guided Setup Flow and Service Console. Chat is a feature that allows customers to chat live with support agents from an Experience Cloud site. The Chat Agent Guided Setup Flow is a tool that walks you through the steps of setting up chat, such as creating chat buttons, chat deployments, chat queues, and chat skills. The Service Console is a workspace that allows agents to manage multiple chat sessions, view customer information, and access other tools and resources.
NEW QUESTION # 164
Ursa Major Solar would like to expose the custom object SolarPanels to its customer portal. This particular object contains 150 fields, and a majority of the fields are technical codes and internal information.
How shouldthe administrator limit the fields available in the customer portal?
Answer: D
Explanation:
To limit the fields available in the customer portal, the administrator should use Field-Level Security to remove access to the unwanted fields. Field-Level Security is a feature that allows the administrator to control the visibility and editability of fields for different profiles and permission sets. The administrator can use Field-Level Security to hide or make read-only the technical codes and internalinformation fields for the customer portal profile or permission set.
NEW QUESTION # 165
Universal Containers (UC) maintains multiple customer-facing sites, but only one profile for all customer users. No customer has access to more than one site.
Which step should the UC system administrator take to grant customers access to the appropriate site?
Answer: A
Explanation:
This option allows UC to grant customers access to the appropriate site. Site membership is a feature that defines which users can access a site and what permissions they have. UC can assign the profile for all customer users to the site membership of each site and specify the default page access and object permissions for that profile. UC can also assign permission sets to the site membership togrant additional permissions to specific users4
NEW QUESTION # 166
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