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Salesforce Salesforce-Certified-Administrator Exam Syllabus Topics:

Section	Weight	Objectives
Configuration and Setup	20%	- Company Settings 1. Organization Settings 2. Fiscal Year Configuration 3. Business Hours and Holidays - User Interface Configuration 1. Lightning Experience Settings 2. App Customization
Service and Support Applications	11%	- Customer Support 1. Entitlements 2. Case Management 3. Knowledge
Data and Analytics Management	14%	- Analytics 1. Reports 2. Dashboards - Data Management 1. Import and Export Data 2. Duplicate Management 3. Data Quality
Workflow and Process Automation	16%	- Automation Tools 1. Flow Builder 2. Business Process Automation 3. Approval Processes
Object Manager and Lightning App Builder	20%	- Object Customization 1. Fields and Relationships 2. Record Types 3. Custom Objects - Page Customization 1. Lightning Record Pages 2. Dynamic Forms
Sales and Marketing Applications	12%	- Marketing Features 1. Campaign Influence 2. Campaign Management - Sales Productivity 1. Accounts and Contacts 2. Leads 3. Opportunities
Productivity and Collaboration	7%	- Collaboration Tools 1. Calendar Management 2. Chatter 3. Activities

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Salesforce Certified Administrator Sample Questions (Q158-Q163):

NEW QUESTION # 158
AW Computing has added a new custom text field called Market Segment on the Lead object. When a Lead is converted, the new field is not getting copied to the Account record.
What should the administrator do to ensure the Market Segment field from a Lead is copied to the converted Account record in routine?

A. Write a record-triggered flow to copy the custom field from Lead to Account.
B. Ensure the Market Segment field on the Lead is mapped to right field on Account.
C. Write a Validation Rule to ensure the Account has a value in that field.
D. Ensure Account has a field that has the exact same name as the new Lead field.

Answer: B

Explanation:
Explanation
To ensure Market Segment field from Lead is copied to converted Account record in routine manner without manual intervention , an administrator should ensure Market Segment field on Lead is mapped to right field on Account using Lead Field Mapping tool under Lead Settings. This tool allows mapping custom fields from Lead object to custom fields on Account , Contact , or Opportunity objects so that data is transferred when leads are converted . For example , an administrator can map Market Segment field on Lead to Market Segment field on Account using this tool . Ensuring Account has a field that has same name as new Lead field
, writing validation rule , or writing record-triggered flow are not necessary for copying custom fields from Lead to Account . References : https :// help . salesforce . com / s / articleView ? id = sf .
leads_custom_field_mapping . htm & type = 5

NEW QUESTION # 159
Northern Trail Outfitters has a new flow that automatically sets the field values when a new account is created. That the flow is launched by a process, But the flow is not working properly.
What should administrator do to identify the problem?

A. Use the native debug feature in the flow builder.
B. View the setup audit Trail and review for errors.
C. Review debug logs with the login level.
D. Setup Email logs and review the send error log.

Answer: A

Explanation:
Explanation
Native debug feature is a tool that can be used to identify the problem with the new flow. Native debug feature allows users to test a flow by running it with different input values and inspecting the output values at each element. Users can also see error messages and warnings that indicate where the flow failed or might fail.
References: https://help.salesforce.com/s/articleView?id=sf.flow_debug.htm&type=5

NEW QUESTION # 160
Universal Containers has three separate lines of business. Each line has specific fields that must be displayed to users. However, the fields needed by the sales team are different than the fields needed by the service team.
How should the administrator configure this requirement?

A. Create two record types, each with 3 page layouts.
B. Create six record types, each with 1 page layout.
C. Create three record types, each with 2 page layouts.
D. Create one record type with six Page Layouts.

Answer: C

NEW QUESTION # 161
DreamHouse Realty regularly holds open houses for the selling of both houses and condominiums. For condominium open houses, there are a few extra steps that need to be taken. Agents need to be able to submit requests and receive approvals from the homeowners' association.
How can the administrator ensure these extra steps only appear when creating open house records for condominiums?

A. Create one page layout. Use business processes to ensure the proper status picklist values display.
B. Create one page layout. Use record types to ensure the proper status picklist values display.
C. Create two page layouts. Use business processes and record types to display the appropriate picklist values.
D. Create two page layouts, one with a House Status field and the other with a Condominium Status field.

Answer: C

Explanation:
Explanation
To ensure extra steps only appear when creating open house records for condominiums, an administrator can use two methods: create two page layouts; and use business processes and record types to display appropriate picklist values. A page layout is a feature that allows administrators to control how fields, related lists, buttons, etc., are arranged on a record detail or edit page for each object. An administrator can create two page layouts for open house records - one for houses and one for condominiums - and include different fields or sections for each page layout based on their requirements. A business process is a feature that allows administrators to define and enforce stages that records must go through based on their record type such as lead status or opportunity stage. A record type is a feature that allows administrators to offer different business processes, picklist values, page layouts etc., to different users based on their profile or role. An administrator can create two record types for open house records - one for houses and one for condominiums - and assign different business processes and picklist values for each record type based on their requirements. References:
https://help.salesforce.com/s/articleView?id=sf.customize_pagelayouts_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.customize_recordtype.htm&type=5

NEW QUESTION # 162
Cloud Kicks wants to try out an app from the AppExchange to ensure that the app meets its needs.
Which two options should the administrator suggest?
Choose two answers

A. Test Drive in a production org.
B. Install in a sandbox.
C. Check edition compatibility.
D. Download into a Trailhead Playground.

Answer: B,D

NEW QUESTION # 163
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