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Salesforce Salesforce-Certified-Administrator Exam Syllabus Topics:

Section	Weight	Objectives
Sales and Marketing Applications	10%	- Lead and opportunity management - Campaigns and products - Forecasts and sales processes
Productivity and Collaboration	10%	- Activities, tasks, and events - Email and calendar integration - Chatter configuration
Object Manager and Lightning App Builder	20%	- Lightning App Builder and page layouts - Fields, relationships, and schema - Lightning record pages and components - Standard and custom objects
Data and Analytics Management	17%	- Data security and quality - Data validation and deduplication - Data import/export tools - Reports and dashboards
Service and Support Applications	10%	- Entitlements and service contracts - Case management - Knowledge and support tools
Configuration and Setup	15%	- Sharing model and access controls - Profile and permission sets - Company and org settings - User management and security
Workflow/Process Automation	15%	- Automation best practices - Approval processes - Salesforce Flow
Agentforce AI	8%	- AI assistant configuration - Use cases and limitations

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Salesforce Certified Administrator Sample Questions (Q71-Q76):

NEW QUESTION # 71
Support reps at Cloud Kicks (CK) are reporting that when they try to close a case, the Closed option in the Case Status picklist is missing. CK has asked the administrator to find a solution.
Why are the support reps unable to see the Closed option in the specified piclist?

A. The Support Process being used omits Closed as a status choice.
B. The Show Closed Statuses m Case Status Field checkbox is set to the default.
C. The Close Case page layout must be used to close a case.
D. The Case record type is missing Closed as a picklist value.

Answer: D

NEW QUESTION # 72
Sales reps at Cloud Kicks want to be notified when they have a high likelihood of winning an opportunity over $1,000,000.
Which feature meets this requirement?

A. Activity Timeline.
B. Performance chart.
C. Big Deal Alerts
D. Key Deals

Answer: C

NEW QUESTION # 73
The Support team at Ursa Major Solar prefersusing split list views on the case homepage. Occasionally, the team views shipments from another support application.
What should the administrator configure to allow the team to use the split list view?

A. Split views are only available on standard objects.
B. Include the Shipments tab on the app's navigation bar.
C. Filter by a single shipment record type in the list view.
D. Add the Manage List Views permission for support users.

Answer: A

Explanation:
Explanation
Split views are a feature that allows users to view records as asplit list on object home pages in Lightning Experience apps that use console navigation. Split views show records in two panes: a list view pane on the left and a record detail pane on the right. Users can switch between different list views and records without losing context or scrolling. However, split views are only available on standard objects such as accounts, contacts, leads, opportunities, cases, etc., and not on custom objects such as shipments.
References:https://help.salesforce.com/s/articleView?id=sf.lex_split_view.htm&type=5

NEW QUESTION # 74
An administrator has been asked to change the data type of an auto number to text field.
What should the administrator be aware of before changing the field?

A. Existing field values will be Converted.
B. Existing field values will remain unchanged.
C. Existing auto number field to Text is prevented.
D. Existing field values will be deleted.

Answer: B

NEW QUESTION # 75
DreamHouse reality has an approval process. A manager attempts to approve the record but receives an error.
What should an administrator review to troubleshoot this request?

A. Review the page layout to ensure, the fields updated in the process are visible
B. Check if the user in the next approver is inactive or missing
C. Add a delegated approver for the next approver in the process.
D. Update the field level security to view on fields that are updated in the process.

Answer: B

Explanation:
Explanation
One possible reason why a manager receives an error when trying to approve a record is that the user in the next approver step is inactive or missing, which means there is no valid user to assign the record to after approval. To troubleshoot this issue, an administrator should check if the user in the next approver step is active and exists in Salesforce; if not, they should activate or create the user or change the approval process to assign the record to another user. Adding a delegated approver for the next approver in the process does not solve this issue because delegated approvers are only used when approvers are unavailable; they do not replace approvers who are inactive or missing. Updating the field level security to view on fields that are updated in the process does not solve this issue because field level security does not affect approval processes; it only affects what fields users can see or edit on page layouts. Reviewing the page layout to ensure fields updated in the process are visible does not solve this issue because page layouts do not affect approval processes; they only affect what fields users can see or edit on page layouts. References:
https://help.salesforce.com/s/articleView?id=sf.approvals_considerations.htm&type=5

NEW QUESTION # 76
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