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SAP C-BCSCX-2502 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Integration Across CX Solutions and SAP Business Suite40%- Integration with SAP Business Suite / S/4HANA
  • 1. Use cases and business scenarios
    • 2. Integration points and architecture
      - Integration between CX solutions
      • 1. Efficiency and personalization benefits
        • 2. Consistency across customer interactions
          Topic 2: Articulating Value and Business Outcomes25%- Value proposition of integrated CX portfolio
          - Linking solutions to business goals
          - Demonstrating impact on customer engagement
          Topic 3: Understanding the SAP Customer Experience Portfolio35%- Unified offering for customer relationship enhancement
          - Structure and components of SAP CX portfolio
          • 1. Customer Data solutions
            • 2. Commerce solutions
              • 3. Marketing solutions
                • 4. Service solutions
                  • 5. Sales solutions

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                    SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q10-Q15):

                    NEW QUESTION # 10
                    Which SAP CX solution would you position to process customer issues?

                    Answer: A


                    NEW QUESTION # 11
                    What is SAP Customer Data Cloud designed to do?

                    Answer: A


                    NEW QUESTION # 12
                    Which of the following are steps in the a typical Lead to Cash journey?
                    Note: There are 3 correct answers to this question.

                    Answer: A,B,D


                    NEW QUESTION # 13
                    What are some of the actions you can perform using SAP Emarsys?
                    Note: There are 2 correct answers to this question.

                    Answer: A,B


                    NEW QUESTION # 14
                    Which of the following features are available in SAP Service Cloud Version 2?
                    Note: There are 2 correct answers to this question.

                    Answer: B,C


                    NEW QUESTION # 15
                    ......

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