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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Topic	Details
Topic 1	Delivery: It focuses on translating final designs into implementations by distinguishing OOTB functionality from customizations, aligning architecture and order components, and devising data migration strategies. Mastery in this topic highlights capability as a Communications Cloud professional.
Topic 2	Planning and Design: The topic measures expertise of aspiring Salesforce Communications Cloud professionals in designing scalable, best-practice-driven solutions, including product catalog modeling, order fulfillment, and migration strategies. Communications Cloud professionals are tested on aligning processes and requirements to architectural guidelines, prioritizing user stories, and designing asset management flows.
Topic 3	Discovery: This section evaluates the abilities of Communications Cloud professionals to assess customer IT ecosystems, define KPIs, map business processes, and address data volume considerations to align Salesforce Communications Cloud solutions with business objectives.

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q52-Q57):

NEW QUESTION # 52
Universal Containers (UC) is implementing communication cloud one of the key drivers of their digital transformation is to migrate their high number of B2C customer churn over the past few years. Which two actions will help identify and proactively reduce churn while minimizing the implementation effect.

A. Create a churn trend report via salesforce report based on disconnect order to identify customers likely to churn
B. Create a churn trend app from a template in CRM analytics to identify customer likely to churn
C. Expose next best action based on Einstein Discovery prediction to give the customer a discount if they are likely to churn.
D. Create Churn trend reports in CRM Analytics that brings the data from communication cloud and legacy system to identify the customer likely to churn

Answer: C

NEW QUESTION # 53
During the discovery phase a consultant learns that provisioning the internet service requires multiple steps of integration. The first step returns as identifier that is required for the second steps, but is meaningless in ensuring steps afterwards. How should the consultant implement this requirement in Order Management with the least amount of configurations?

A. Create a Callout that uses a customer adaptor. This adaptor is implemented in Apex and can make both callouts and keep the identifier in memory in between callouts
B. Implement the multiple call logic in Enterprise service Bus and have a single callout to the ESB in orchestration
C. Implement the integration using an integration procedure, which can make both callouts, and pass identifier as a variable from one step to another
D. Model a non- assetizable attribute on the technical product to hold the identifiers configure both orchestration items for provisioning on the same swimlane

Answer: C

Explanation:
In a scenario where multiple integration steps are involved with a transient identifier necessary only for the initial steps, implementing the integration using an integration procedure (C) is the most streamlined approach. This allows for the seamless passing of the identifier from one step to the next with minimal configuration, ensuring efficiency and reducing the complexity of the orchestration.References:Salesforce documentation on Order Management integration procedures and orchestration configuration.

NEW QUESTION # 54
A B2B Communication company is using industries CPQ solution and need to implement attribute- based pricing for its offerings. The company wants to display the total amount or monthly recurring charge of the product as well as sales tax imposed on that product depending on the zip code of the service account as total price in the cpq cart. How shall the consultant achieve this while minimizing the impact to performance?

A. Configure the tax rate in the price plan and it will be added automatically when added to the cart.
B. Add the delivery zip code customer field as a header in the pricing calculation matrix
C. Add a pricing plan step with a custom Apex class to calculate the tax using the price calculation matrix
D. Write a custom hook class to include the logic to calculate tax and add to the total price using a price calculation matrix

Answer: B

Explanation:
If requirement is to have static calculation, then use Hook implementation If requirement is to have dynamic calculation based on custom fields then use ATB mechanism along with changes in hook to pass custom fields into ATB input map. In this case there is no need to have custom calculations.

NEW QUESTION # 55
UC telecom has requirement to allow customer to upgrade or downgrade from their existing plan from two play pack to three play packs and vise versa Which three are the key offering provided by the change of plan feature in communication cloud.

A. History of subscription updates and traceability
B. Service Continuity
C. Supported by digital commerce API
D. Customer can choose their plan from all pricing books.
E. Migrating in/out from bundle offer

Answer: A,B,E

NEW QUESTION # 56
Has commercial attribute called "access Type" on the internet offers with two values, namely DSL and Fiber.
UC has requirement to model routers as technical products and offer either a DSL or a fiber router based on the "access type" value. What kind of decomposition relationship should a consultant recommend to achieve this requirement?

A. 1:1
B. M:1
C. 1:M
D. M:M

Answer: A

Explanation:
For modeling routers based on the " access type " (DSL or Fiber), a 1:1 decomposition relationship is appropriate. This ensures that for each internet offer (DSL or Fiber), a corresponding router (DSL or Fiber router) is uniquely associated, allowing for precise matching of technical requirements based on the commercial offer selected.References:Salesforce product catalog and decomposition relationship guidelines.

NEW QUESTION # 57
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