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CIPS L5M9 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Lean, Agile and Responsive Operations15-20%- Application in manufacturing, service and public sectors
- Agile approaches: flexibility, responsiveness and speed
- Comparison and integration of lean and agile
- Lean principles: waste elimination, value stream mapping
Topic 2: Operational Risk, Sustainability and Ethics15-20%- ESG considerations in operational design and delivery
- Ethical and responsible operations management
- Identifying, assessing and mitigating operational risks
- Sustainable operations: green practices, circular economy
Topic 3: Principles of Operations Management15-20%- Operations strategy alignment with organizational goals
- Definition, scope and role of operations management
- Value creation, efficiency and effectiveness
- Linkages between operations, procurement and supply chain
- Input-transformation-output model
Topic 4: Process Design, Planning and Improvement20-25%- Forecasting, scheduling and inventory management
- Process mapping, workflow and design principles
- Capacity planning, demand management and resource allocation
- Continuous improvement methodologies: Kaizen, Six Sigma, Lean, BPR
- Benchmarking and process optimization
Topic 5: Quality Management and Performance Measurement15-20%- Quality standards: ISO 9000 series and related frameworks
- Quality control, assurance and improvement tools
- Total Quality Management (TQM) concepts and application
- Key Performance Indicators (KPIs) for operations
- Measuring efficiency, productivity and customer satisfaction

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CIPS Operations Management Sample Questions (Q30-Q35):

NEW QUESTION # 30
In which stage of development does the operations department contribute competitive advantage to an organisation?

Answer: D

Explanation:
Externally supportive is the final stage of the Hayes and Wheelwright Operations Contribution Model. At this stage Operations is proactive, and has high levels of innovation and adaption. See p.31


NEW QUESTION # 31
Which of the following items created by an organisation are intangible? Select TWO

Answer: C,D

Explanation:
Legal Advice and a massage are intangible. This means you can't physically hold or see the item. There is a lot in this module on the differences between services and goods- it's important to remember that goods are tangible and services are intangible. P.56


NEW QUESTION # 32
Penny is the Operations Manager at a small furniture manufacturing company that makes tables and chairs, among other wooden household items. In the manufacturing site there is a small warehouse which stores inventory which is used in unforeseen circumstances such as a late delivery. What is the name given to this type of inventory?

Answer: C

Explanation:
This is buffer stock because it is being used as a safety for if something goes wrong with the current planned production schedule.. Anticipation Inventory is when you order extra materials in anticipation that something in the future will affect the level of production, such as a labour strike or a sharp price increase. These two are quite similar but the difference is buffer stock is held all the time and you don't anticipate something drastic is going to change in the future- you're just holding the extra stock because you're risk adverse. Anticipation Inventory isn't always held, it's collected when you think something bad is going to happen in the future and you'll need it. Work-in-progress is half-finished products and transit inventory is products that are currently being moved, for example on a delivery truck so these two are obvious wrong answers. See p.25 for different types of inventory


NEW QUESTION # 33
Which of the following would you require in order to calculate the availability of a piece of equipment used in manufacturing?

Answer: B

Explanation:
You need to know the mean time to repair - i.e. the amount of time the machine is 'out of action'. The calculation is availability = mean time between failure divided by (mean time between failure + mean time to repair). P.95


NEW QUESTION # 34
Which of the following are basic performance objectives used for day-to-day operations and ensure staff are working towards tangible achievements? Select TWO

Answer: A,D

Explanation:
The 5 BASIC performance objectives (according to CIPS) are cost, quality, flexibility, speed and dependability. Customer Satisfaction and Operations Agility are objectives at the strategic level. See p.75


NEW QUESTION # 35
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