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질문 # 56
A multi-level shopping centre is open every day to the public from 09:00-21:00 hours. During an external audit of the centre to ISO 14001, you establish that there are 40 vending machines that are permanently switched on. Thirty of them do not sell perishable foodstuffs. You also note that there are eight escalators in the complex that run constantly during public access. When asked about environmental performance improvement objectives, the Centre Manager says that there are plans to increase the natural daylight by installing more skylights thus saving on lighting costs, but the estimated budget for this has not yet been approved by the board.
You: I note that energy consumption is a significant environmental aspect in the centre. How do you mitigate the impacts of this?
EMS Manager: We try to reduce our energy costs by negotiating a better deal from the energy company. We are considering changing to one that only supplies electricity from renewable sources.
You: What steps have you taken to reduce overall consumption?
EMS Manager: We conducted awareness training for staff. For example, turning off lights in staff areas not being used.
You: I see that the escalators account for the highest usage of energy. Are there any objectives to try and reduce this?
EMS Manager: No, it would be too costly to change them.
You: How do you measure electricity consumption?
EMS Manager: We have meters installed in each floor of the centre. We take readings every hour and we plot the consumption graph for every staff shift.
You continue the interview and find that energy consumption has increased steadily over the past five years.
Select the two statements that are true.
정답：A,D
질문 # 57
Whistlekleen is a national dry cleaning and laundry organisation with 50 shops. You are conducting an EMS surveillance audit of Head Office and are sampling environmental performance measurement. You find that
80 per cent of failures to meet performance criteria originate from five shops in the same region. Most of these failures relate to the release of volatile organic compounds (VOCs) that exceeded regulations. The Environmental Manager tells you that these are the oldest shops in the organisation. The cleaning equipment needs replacing but the organisation cannot afford it at the moment.
On raising the matter with senior management, you are told that there are plans to replace the equipment in these shops over the next five years.
When reviewing the nonconformity report files, you find that the organisation is facing a legal dispute with the environmental authority over multiple breaches of environmental legislation.
Select the three best options for how this dispute should be handled by the organisation through its EMS.
정답：D,E,F
질문 # 58
Sparkle is an organisation that provides mobile car cleaning services at customers' premises. It has been certified to ISO 14001 for some time and has appointed a new EMS Manager. The audit plan during a surveillance audit includes the improvement actions and the auditor asks to see the most recent management review meeting minutes.
Which six statements would represent output audit evidence for the management review?
정답：B,D,E,G,H,I
질문 # 59
You are the audit team leader of a third-party initial certification audit to ISO 14001 for two days of audit.
This is the first time you lead an audit, and a second member of the team is a qualified audit team leader who will evaluate your performance as the audit team leader.
During lunch on the second day, you are informed that the second member of the audit team will have to leave the audit due to personal problems but could return the following day.
What would you do? Select the best two options.
정답：A,E
설명：
The best actions are F and A .
F). Urgently contact the certification body and explain the situation - Correct This is the first and most important action. In a third-party certification audit, the certification body controls the audit programme, audit team appointment, audit duration, audit competence, and certification process. If a team member leaves unexpectedly, especially where that person is also evaluating a first-time audit team leader, the certification body must be informed immediately so it can decide how the audit should proceed.
A). Ask the auditee if they could accept to extend the audit till the following day - Correct Because the second auditor could return the next day, extending the audit is a practical solution, provided the certification body agrees. This helps ensure the planned audit activities, required audit time, audit team competence, and evaluation of the audit team leader can still be completed properly.
The other options are not the best responses:
B is too extreme. The audit does not need to be cancelled immediately if it can be completed by adjusting the plan with certification body approval.
C is not appropriate without certification body approval, because continuing alone may reduce planned audit coverage and affect audit team competence or required audit duration.
D is not sufficient because the auditee cannot decide whether the certification audit can continue with a changed audit team.
E is less suitable than F because you should first explain the full situation to the certification body. The certification body may then decide whether a replacement audit team leader is needed, whether the audit should be extended, or whether another action is required.
Therefore, the correct selected options are A and F .
질문 # 60
An auditor from the headquarters of a large international chemical organisation is auditing a branch located along the bank of a river. During the opening meeting, the General Manager explained that 10 minutes before, the local environmental authority had sent an email informing that the organisation had been fined due to very high values of BOD and COD measured downstream. The General Manager said they are quite confident in solving the problem, as explained by their external compliance consultant. The auditor visited the laboratory and did not find any potential deviation. A competitor just built a plant across the river.
Match the following issues with the relevant ISO 14001 clause.
정답：
설명：
Explanation:
* Laboratory data analysis: 9.1.1
* External compliance consultant: 7.2
* Waste discharge as an environmental aspect: 6.1.2
* Use of the applicable regulation: 6.1.3
* A new plant across the river: 4.1
* Water treatment plant operational control: 8.1
* Communication with the new plant: 7.4
* Compliance with regulations: 9.1.2
In accordance with ISO 14001:2015, audit trails must be evaluated against their corresponding standard requirements.
Evaluating external factors such as the competitor's new plant across the river relates directly to understanding the organization and its context (Clause 4.1). Identifying waste discharge into the river aligns with identifying environmental aspects and associated impacts (Clause 6.1.2), while determining relevant legal standards for discharge represents determining compliance obligations (Clause 6.1.3). Evaluating the competence of external advisors, such as the compliance consultant, falls under competence requirements (Clause 7.2). External interactions or dialogue regarding shared environmental conditions fall under communication processes (Clause 7.4).
Operationally, managing water treatment operations to ensure effluent compliance represents operational planning and control (Clause 8.1). Monitoring and analyzing laboratory sampling data corresponds to monitoring, measurement, analysis, and evaluation (Clause 9.1.1). Finally, evaluating actual compliance status relative to environmental fine notifications and legal limits requires evaluating compliance (Clause
9.1.2).
References: ISO 14001:2015 Clauses 4.1, 6.1.2, 6.1.3, 7.2, 7.4, 8.1, 9.1.1, 9.1.2, and CQI-IRCA ISO 14001 Lead Auditor Curriculum (EMS Requirements and Audit Trail Mapping).
질문 # 61
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