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NEW QUESTION # 19
A business analyst has created a Business Activity Model (BAM) for a sales call centre. The model includes the following activities:
* Take control actions.
* Define telesales skills.
* Monitor call quality.
* Determine sales targets.
* Research target customers.
Which three activity categories are represented in the list?
Answer: D
Explanation:
The glossary definition of a Business Activity Model states that it contains five activity types: Planning, Enabling, Doing, Monitoring, and Controlling. In the provided list, we can map each activity to these categories using the documented explanations and examples.
"Monitor call quality" is clearly a Monitoring activity, because monitoring activities measure performance and check whether expected results are being achieved. "Take control actions" is a Controlling activity. The guidance explains that when monitoring reveals performance is not as expected, control activities are required to institute remedial actions, and it provides an explicit example of a control activity ("Take control action") on a BAM.
The remaining activities-"Define telesales skills," "Determine sales targets," and "Research target customers"-are Planning activities. The documentation describes planning activities as those that set direction for the business system, including defining numbers/skills needed and setting targets/KPIs. It also shows examples such as "Define target customers," "Define nos/skills," and "Define sales targets" as planning items on a BAM.
None of the listed items are Doing (the core operational delivery activity) or Enabling (acquiring/replenishing resources). Therefore, the three categories represented are Planning, Monitoring, and Controlling.
NEW QUESTION # 20
Maria and Nelly own a small jewellery shop and are considering whether they should renew the lease on their shop for another year. They are both thinking about alternative business ventures as they never intended to run the jewellery shop indefinitely.
They source their jewellery products from an overseas manufacturer and market them in luxury presentation boxes, made by local craftsmen They employ Maria's son, Darren, in the school holidays to make up the boxes and keep the stockroom full Which of the following CATWOE categories CANNOT be identified from this scenario?
Answer: A
Explanation:
CATWOE is a technique for exploring stakeholder business perspectives by identifying six elements: Customer, Actor, Transformation, Worldview, Owner and Environment. It helps to understand how different stakeholders perceive a business situation or problem and what they expect from a solution. Therefore, option D is the correct answer, as environment is the element that cannot be identified from this scenario. Environment is the element that describes the external factors or constraints that affect a stakeholder's perspective or limit their options. It helps to explain what factors or constraints are beyond the stakeholder's control or influence. There is no information in this scenario that indicates what external factors or constraints affect Maria and Nelly's perspective or limit their options. Option A is not a correct answer, as transformation is the element that can be identified from this scenario. Transformation is the element that describes what changes or processes take place in a business situation or problem or its solution. It helps to identify what inputs are converted into outputs in a business situation or problem or its solution. An example of transformation in this scenario is sourcing jewellery products from an overseas manufacturer and marketing them in luxury presentation boxes made by local craftsmen. Option B is not a correct answer, as actor is the element that can be identified from this scenario. Actor is the element that describes who carries out or performs a business situation or problem or its solution. It helps to identify who are responsible for implementing or delivering a business situation or problem or its solution. An example of actor in this scenario is Darren, who makes up the boxes and keeps the stockroom full. Option C is not a correct answer, as owner is the element that can be identified from this scenario. Owner is the element that describes who has the authority or power to start or stop a business situation or problem or its solution. It helps to identify who are the decision makers or influencers of a business situation or problem or its solution. An example of owner in this scenario is Maria and Nelly, who own the jewellery shop and are considering whether to renew the lease.
NEW QUESTION # 21
You have been asked to create a Business Case for a project to streamline parcel delivery. The expectation is that the project will lead to substantial year-on-year savings. When considering the Business Change Lifecycle, in how many of its stages would you normally have activity relating to the Business Case?
Answer: B
Explanation:
The Business Change Lifecycle in the documentation comprises five stages (shown in the lifecycle figure and described as the "key areas of activity" needed for successful business change). Business case work is not confined to a single moment; instead, it is revisited through the change effort at multiple decision points. The guidance illustrates this with "decision gates" where the business case is: produced initially, then confirmed after detailed requirements, confirmed once development costs are estimated, revisited before deployment, and later used to check benefits realisation once the new processes/systems are operating.
That pattern means business-case-related activity normally touches every stage of the lifecycle. Early on (Alignment and Definition), the business case is shaped and refined as understanding of problems, scope, and requirements improves. During Design and Implementation, the business case is validated and updated as costs, feasibility, and delivery plans become clearer and as the organisation prepares for change. In Realisation, the business case is used as the baseline for benefits review and to identify follow-up actions where benefits are not yet achieved. Therefore, "5" is the best answer.
NEW QUESTION # 22
A company has decided to change one of its financial Key Performance indicators (KPIs). It has traditionally measured profit through its gross profit margin, however, it now wishes to measure It through it Return on Capital Employed (ROCE).
The following activities are on the consensus Business Activity Model (BAM) a) Take control action b) Monitor performance targets c) Define performance targets.
d) Define target customers
Which of these would the event 'amend KPI' affect?
Answer: D
Explanation:
Explanation
The event 'amend KPI' would affect the activity 'define performance targets', as the company would need to change its current performance target of gross profit margin to ROCE. The other activities would not be directly affected by this event, as they are either related to monitoring or defining other aspects of the business.
Therefore, option A is the correct answer.
References:
10 types of business events and their basic functions | Indeed.com UK
7 Types of Corporate Events [+ Virtual Event Ideas] - HubSpot Blog
NEW QUESTION # 23
Why would a Business Analyst use a consensus Business Activity Model (BAM) in gap analysis?
Answer: A
Explanation:
Explanation
A consensus BAM is a conceptual model that depicts the agreed view of what the organisation does or should do. It shows the high-level activities and the logical dependencies between them. By comparing the consensus BAM with the current situation, a gap analysis can identify where the organisation is not performing as desired or where there are opportunities for improvement. Therefore, option A is the correct answer.
NEW QUESTION # 24
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