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SAP C_BCSCX_2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 2	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 3	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q23-Q28):

NEW QUESTION # 23
Your customer is looking for a solution that can be used on a mobile device to execute a guided selling process.
Which SAP Customer Experience solution would you recommend?

A. SAP Emarsys
B. SAP Commerce Cloud
C. SAP Sales Cloud Version 2
D. SAP Customer Data Platform

Answer: C

NEW QUESTION # 24
How does SAP Customer Experience support end-to-end processes?
Note: There are 3 correct answers to this question.

A. It provides seamless connectivity to teams with the correct information at the right time.
B. It enables processing of accounting data.
C. It provides permanent transparent and personalized data related to maintenance plants.
D. It provides permanent awareness of customer expectations.
E. It enables organizations to deliver personalized customer engagement data.

Answer: A,D,E

NEW QUESTION # 25
Which solution can be used to analyze a real-time 360 view of the customer?

A. SAP Customer Data Platform
B. Enterprise Consent and Preference Management
C. Customer Identity Access Management (CIAM) for Business-to-Consumer (B2C)
D. Customer Identity Access Management (CIAM) for Business-to-Business (B2B)

Answer: A

NEW QUESTION # 26
Your customer wants to sell their products and services through the internet.
Which application would you recommend?

A. SAP Business Technology Platform
B. SAP Sales Cloud Version 2
C. SAP Commerce Cloud
D. SAP Service Cloud Version 2

Answer: C

NEW QUESTION # 27
Which of the following KPIs are success metrics for the Chief Revenue Officer (CRO) persona?
Note: There are 3 correct answers to this question.

A. Innovate and stay ahead
B. Improved customer satisfaction and retention
C. Increased profitability
D. Lower customer acquisition costs
E. Optimize buying lifecycle

Answer: C,D,E

NEW QUESTION # 28
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