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Cisco 700-805 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Customer Success Foundation	10%	- Define customer experience - Explain recurring revenue financial implications - Explain the stages of the customer lifecycle - Describe recurring revenue financial terms
Topic 2: Cisco Tools and Processes	20%	- Describe CX Portfolio and deal management processes - Explain Smart Accounts & Smart Licensing
Topic 3: Customer Success	10%	- Explain customer journey & IT purchasing models - Define customer success
Topic 4: Business Acumen	30%	- Describe renewal cycle and risk action planning - Interpret key financial terms (e.g., CAPEX, OPEX) - Evaluate products and services to meet customer goals
Topic 5: Roles and Responsibilities	30%	- Explain renewals tasks and success metrics - Describe Renewals Manager role and integration

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Cisco Renewals Manager Sample Questions (Q121-Q126):

NEW QUESTION # 121
Which success indicator for a Renewals Manager is valid?

A. increased deployment of licenses
B. on-time renewal
C. stabilized customer satisfaction scores
D. new product introductions

Answer: C

NEW QUESTION # 122
In addition to on-time renewals, on which two tasks should Renewal Managers focus? (Choose two.)

A. the next customer and their needs
B. developing a customer success story
C. driving adoption
D. renewing offer to a multiple-year contract
E. opportunities for upsell

Answer: D,E

NEW QUESTION # 123
Which statement best summarizes the intended outcome of the Success Plan?

A. provide scheduling for resolving customer qual y issues
B. grow incremental annual recurring revenue
C. development of a customer-centric view for achieving value from their portfolio
D. generate financial data that indicates a customer's propensity to renew

Answer: D

NEW QUESTION # 124
How does Cisco define AT R?

A. Contracts/subscriptions that have attrition terms revoked.
B. ATR is the sum of RR and iARR, minus the attrition rate.
C. Contracts/subscriptions that are available to renew.
D. Any customer agreement where attrition has been an issue.

Answer: C

Explanation:
A) Contracts/subscriptions that are available to renew.
Comprehensive and Detailed Explanation: According to the Cisco website1, ATR stands for Available To Renew, which is defined as:
Contracts/subscriptions that are available to renew within a defined time period (usually 90, 180, or 365 days) A key metric for measuring the renewal opportunity and performance A report that shows the contract details, status, expiration date, product coverage, etc.

NEW QUESTION # 125
Which area of the Success Plan is the Renewal Manager responsible?

A. Solution Renewal
B. Barriers Predicted
C. Success Plan Hypothesis
D. Adoption Barriers Overcome

Answer: A

Explanation:
The area of the Success Plan that the Renewal Manager is responsible for is Solution Renewal. The Success Plan is a document that captures the account team's strategy and actions to achieve customer success. It defines the customer's desired outcomes, identifies the potential barriers and risks, outlines the key milestones and deliverables, and assigns roles and responsibilities to the account team members. The Solution Renewal area of the Success Plan covers the activities related to renewing the customer's contract, such as reviewing the current solution, assessing the customer's satisfaction and value realization, proposing any improvements or enhancements, negotiating the terms and conditions, and executing the renewal agreement. The Renewal Manager is in charge of leading and managing the Solution Renewal area of the Success Plan, as well as collaborating with other account team members, such as Customer Success Managers, Account Executives, or Sales Engineers.

NEW QUESTION # 126
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