Genesys - Pass-Sure GCP-GCX Mock Exam

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Genesys GCP-GCX Certification is a professional certification for individuals who want to demonstrate their knowledge and expertise in Genesys Cloud CX. Genesys Cloud CX is a cloud-based customer experience platform that helps businesses engage with their customers across multiple channels, including voice, email, chat, and social media. It is designed to deliver exceptional customer experiences, improve agent productivity, and increase business efficiency.

Genesys Cloud CX Certified Professional - Consolidated Exam Sample Questions (Q93-Q98):

NEW QUESTION # 93
Under which container is Queue available?

Answer: A

Explanation:
Queue is available under Routing container in Genesys Cloud CX Admin menu. Routing is a container that holds various features and functions related to routing interactions in Genesys Cloud CX, such as queues, flows, wrap-up codes, skills, etc. Administrators can access Routing by clicking Admin > Routing in Genesys Cloud CX window. Reference: https://help.mypurecloud.com/articles/routing-overview/ https://help.mypurecloud.com/articles/admin-menu-overview/


NEW QUESTION # 94
Select the features available in Genesys Cloud CX Architect. (Choose three.)

Answer: A,C,D

Explanation:
Explanation
Genesys Cloud CX Architect is a feature that allows administrators to create and manage call flows for inbound and outbound voice interactions. Architect provides various actions and tasks that can be used to define the logic and behavior of call flows. Some of these features are playing pre-recorded messages, converting text to speech, receiving and routing calls, collecting user input, transferring calls, etc. References:
https://help.mypurecloud.com/articles/about-architect/
https://help.mypurecloud.com/articles/architect-overview-of-call-flow-actions-and-tasks/


NEW QUESTION # 95
Profiles can contain various types of information about people in the organization.
Why it is essential to have employees complete their profile information?

Answer: D


NEW QUESTION # 96
Select the reasons behind a user not receiving calls through their assigned DID number or extension. (Choose two.)

Answer: A,D


NEW QUESTION # 97
Where can you add preconfigured settings to the phones?

Answer: B

Explanation:
Admin > Telephone > Phone Management > Base Settings is where you can add preconfigured settings to the phones in Genesys Cloud CX Telephony Admin menu. Base settings are sets of configuration options that apply to one or more phones in Genesys Cloud CX. Base settings can include various options, such as:
Phone model
Firmware version
Line keys
Soft keys
Feature keys
You can add base settings to the phones by creating and assigning base settings profiles in Genesys Cloud CX Telephony Admin menu. Base settings profiles are templates that contain one or more base settings that apply to a group of phones based on their model or firmware version. Reference: https://help.mypurecloud.com/articles/base-settings-overview/ https://help.mypurecloud.com/articles/create-a-base-settings-profile/


NEW QUESTION # 98
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