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| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Platform Administrator II Exam |
| Exam Number: | Plat-Admn-301 |
| Real Exam Qty: | 60 scored questions + up to 5 unscored questions |
| Exam Format: | Scenario-based questions, Multiple-choice, Multiple-select |
| Passing Score: | 65% (English version may vary slightly by release) |
| Certificate Validity Period: | Typically 1 year maintenance via Salesforce certification maintenance program (continuous maintenance required) |
| Available Languages: | English, Japanese |
| Exam Duration: | 105 minutes |
| Related Certifications: | Salesforce Certified Platform Administrator |
| Exam Price: | $200 USD |
| Recommended Training: | Salesforce Trailhead Platform Administrator II Trailmix |
| Exam Registration: | Official Salesforce Certification Registration |
| Sample Questions: | Salesforce Plat-Admn-301 Sample Questions |
| Exam Way: | Online proctored or onsite testing center (Pearson VUE) |
| Pre Condition: | Must hold Salesforce Certified Platform Administrator certification |
| Official Syllabus URL: | https://trailheadacademy.salesforce.com/certificate/exam-platform-admin2---Plat-Admn-301 |
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NEW QUESTION # 31
An administrator would Like to know If any other administrators or delegated administrators are using the Log In As a User feature.
Where the administrators should are using the Log in As a User feature.
Answer: B
Explanation:
The Setup Audit Trail is a tool that allows you to view and download a log of changes made in your org's Setup area. The log shows up to 20 fields of information for each change, such as who made it, when it was made, what type of change it was, and what values were changed. You can use the Setup Audit Trail to track configuration changes directly in production and identify any unauthorized or problematic changes. One of the changes that the Setup Audit Trail tracks is when a user grants login access to another user. This means that you can use the Setup Audit Trail to see if any other administrators or delegated administrators are using the Log In As a User feature. References: https://help.salesforce.com/s/articleView?id=sf.monitorsetup.
htm&type=5 https://help.salesforce.com/s/articleView?id=sf.remoteaccess_granting_login_access.
htm&type=5
NEW QUESTION # 32
AW Computing has a 4-hour SLA in its support guarantee. The company recently received feed that customers art reporting long wait times before an agent responds to a new case after it has been submitted.
How should an administrator ensure cases are properly prioritized?
Answer: C
Explanation:
Escalation rules are rules that automatically escalate cases if they have not been resolved within a certain time frame or meet certain criteria such as priority or status. Escalation rules can perform actions such as changing ownership of cases, sending email notifications, or creating tasks for users or queues. By using escalation rules, AW Computing can ensure that cases are properly prioritized and handled within their SLA time limit.
Assignment rules are rules that automatically assign cases to users or queues based on criteria such as case origin, type, or product. Assignment rules can also send email notifications to users or customers when a case is assigned. By using assignment rules, AW Computing can ensure that cases are routed to the right agents or teams based on their skills and availability. References: https://help.salesforce.com/s/articleView?id=sf.
case_escalation_rules_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.
customize_caseassign.htm&type=5
NEW QUESTION # 33
The administrator at AW Computing has received an email for a system error indicating that their organization has reached is hourly limit processing workflow time triggers.
Which two processes should the administrator review? Choose 2 answers
Answer: B,C
Explanation:
Time-based workflows are a type of workflow that execute actions based on a specific time trigger, such as a certain number of days before or after a date field on a record. Time-based workflows can cause delays in processing because they are added to a queue and processed in one-hour batches. If the queue is large or the system is busy, the actions may not execute at the exact time they are scheduled. Therefore, time-based workflows can contribute to reaching the hourly limit for processing workflow time triggers. References:
https://help.salesforce.com/s/articleView?id=sf.workflow_time_action_considerations.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.workflow_limits.htm&type=5
NEW QUESTION # 34
A developer is getting errors for Production deployment. The test deployment in the Full sandbox, which included a local test run, was successful. The Full sandbox was last refreshed 2 weeks ago.
Where should the administrator check to see what was recently changed?
Answer: C
Explanation:
Setup Audit Trail is a tool that tracks the recent setup changes made by anyone in an org. It can help identify who made what changes and when, as well as any errors or failures that occurred during the changes. Setup Audit Trail can help troubleshoot deployment issues by comparing the changes made in production with those made in sandbox
NEW QUESTION # 35
A custom object called Item has a many-to-many relationship with the Account and Quota objects. At Cloud Kicks, account owners are changed frequently while ownership of Quota records remains unchanged. When an account owner is updated, the new account owner can only see Item records if they are also the owner of the Quota record.
What step should the administrator take to give access to all Item records?
Change the data format of the Quota relationship field from master-detail to lookup.
Answer: C
Explanation:
Giving the account owner Read access to both the Account and the Quota objects will give access to all Item records. Since Item is a junction object between Account and Quota, users need to have at least Read access to both parent objects to see Item records. If users have access to only one parent object, they will not be able to see Item records related to the other parent object. References: https://help.salesforce.com/s/articleView?
id=sf.relationships_manytomany.htm&type=5
NEW QUESTION # 36
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