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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: High-Velocity IT Concepts and Digital Enterprise | 25% | - Core terms: High-velocity IT, digital organization, digital transformation, digital technology - Objectives of digital products: valuable investments, fast development, resilient operations, co-created value, assured conformance - Alignment with four dimensions of service management, ITIL Service Value System, service value chain, and digital product lifecycle |
| Topic 2: Enabling Fast Development | 15% | - Agile, DevOps, and continuous integration/delivery practices - Automation, cloud-native practices, and rapid deployment |
| Topic 3: Enabling Valuable Investments | 15% | - Prioritization and value assessment practices - Strategic alignment, portfolio management, business case development |
| Topic 4: Guiding Principles and Foundational Concepts for Velocity | 20% | - Service-dominant logic, design thinking, complexity thinking - Ethics, safety culture, lean culture, Toyota Kata - Lean, agile, resilient, and continuous principles |
| Topic 5: Enabling Assured Conformance | 7% | - Information security management, risk management, compliance |
| Topic 6: Enabling Resilient Operations | 10% | - Capacity and performance management, monitoring and event management - Problem management, service continuity, infrastructure and platform management |
| Topic 7: Enabling Co-Created Value | 8% | - Relationship management, service design, service desk practices |
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NEW QUESTION # 13
A software development team is experiencing issues understanding the requirements of an unpredictable and fluctuating market. This has resulted in some releases missing valuable features.
Which technique will BEST support the software development team in resolving these issues?
Answer: D
Explanation:
Continual business analysis best supports the team in an unpredictable and fluctuating market, as it ensures ongoing engagement with stakeholders and constant refinement of requirements, reducing the risk of missing valuable features in releases.
NEW QUESTION # 14
An organization wants its teams to improve continually by setting a target condition, understanding the current condition, and then running small experiments toward the target.
Which approach is being described?
Answer: D
Explanation:
Toyota Kata is a structured improvement approach based on repeated cycles of understanding the direction, grasping the current condition, establishing the next target condition, and experimenting toward it. It builds an organizational habit of scientific thinking and continual improvement rather than relying on one-off improvement projects.
NEW QUESTION # 15
A team limits the number of work items allowed in each stage of its workflow and visualizes the flow of work on a board.
Which outcome is this MOST likely to achieve?
Answer: B
Explanation:
Kanban makes work visible and applies work-in-progress limits so that bottlenecks become apparent and are addressed. Restricting concurrent work reduces context switching and queuing, which shortens lead times and improves throughput, even though individual utilization may appear lower.
NEW QUESTION # 16
An organization wants to reduce the time it takes to deliver products to its customers.
How would the 'service validation and testing' practice contribute to this objective?
Answer: D
Explanation:
The service validation and testing practice contributes to faster product delivery by including testing early and continuously throughout the development lifecycle, enabling earlier detection of defects and reducing delays later in the process.
NEW QUESTION # 17
Which practice will MOST help to ensure that data from various IT systems is integrated for better understanding of the technology environment?
Answer: D
Explanation:
Monitoring and event management focuses on collecting, correlating, and analyzing data from multiple IT systems and components. By integrating telemetry, logs, and events from different sources, it provides a consolidated view of the technology environment, improving visibility, situational awareness, and understanding of system behavior across the infrastructure.
NEW QUESTION # 18
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