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SAP C_BCSCX_2502 Exam Overview:

Certification Vendor:	SAP
Exam Name:	Positioning SAP Business Suite via SAP Customer Experience Solutions
Exam Number:	C_BCSCX_2502
Exam Duration:	60 minutes
Available Languages:	English
Exam Format:	Multiple choice
Real Exam Qty:	30
Passing Score:	73%
Recommended Training:	Positioning SAP Customer Experience Solutions (SAP Learning) SAP Customer Experience Overview Learning Journeys
Exam Registration:	SAP Learning Hub SAP Certification Hub
Sample Questions:	SAP C_BCSCX_2502 Sample Questions
Exam Way:	Online proctored exam via SAP Certification Hub
Pre Condition:	No formal prerequisite required; basic understanding of SAP Business Suite and SAP Customer Experience solutions recommended.
Official Syllabus URL:	https://learning.sap.com

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SAP C_BCSCX_2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 2	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
Topic 3	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.

SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q15-Q20):

NEW QUESTION # 15
Which application would you use to execute an email campaign for a target group?

A. SAP Customer Data Cloud
B. SAP Emarsys
C. SAP Service Cloud Version 2
D. SAP Commerce Cloud

Answer: B

NEW QUESTION # 16
What can companies who unlock the SAP Customer Experience value potential with Clean Core expect?
Note: There are 3 correct answers to this question.

A. Better process execution through improved data quality
B. Rapid, continuous innovation by running the latest software version
C. Data quality and consistency challenges
D. Efficient operations of IT security and efficiency
E. Complex and costly upgrades from custom extensions

Answer: A,B,D

NEW QUESTION # 17
Which feature is available in SAP Commerce Cloud?

A. Product catalog
B. Management for intercompany sales processes
C. Case processing with registered products
D. Bounce management for new prospects

Answer: A

NEW QUESTION # 18
Which application would you recommend to manage the customer consent and preference lifecycle?

A. SAP Customer Data
B. SAP Commerce Cloud
C. SAP Emarsys
D. SAP Sales Cloud Version 2

Answer: A

NEW QUESTION # 19
What are some of the benefits of an integration between SAP Customer Experience and SAP ERP?
Note: There are 3 correct answers to this question

A. Integration value mapping needs to be maintained
B. Integration monitoring needs to be centralized
C. Integration between SAP CX and SAP ERP is out-of-the-box
D. Integration is GDPR compliant
E. Integration caters for error handling and monitoring

Answer: A,C,E

NEW QUESTION # 20
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