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Peoplecert ITILFNDv5 Exam Syllabus Topics:

SectionObjectives
Topic 1: ITIL Management Practices- General Management Practices Overview
- Technical Management Practices Overview
- Service Management Practices Overview
Topic 2: Key Concepts of Service Management- Products and Services
- Organizations, Service Providers, Service Consumers
- Value and Value Co-Creation
Topic 3: The Four Dimensions of Service Management- Information and Technology
- Organizations and People
- Partners and Suppliers
- Value Streams and Processes
Topic 4: ITIL Service Value System (SVS)- Continual Improvement
- Guiding Principles
- Service Value Chain
- Governance

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Peoplecert ITIL Foundation (Version 5) Sample Questions (Q70-Q75):

NEW QUESTION # 70
Which of the following is NOT an activity of digital product and service lifecycle?

Answer: B

Explanation:
The digital product and service lifecycle includes activities such as discover, design, build, transition, operate, support, deliver, and acquire. "Agree" is not one of the defined lifecycle activities.


NEW QUESTION # 71
What enables the digital product and service management activities of an organization?

Answer: B

Explanation:
Management practices enable the digital product and service management activities of an organization by providing the structured capabilities, resources, and expertise required to plan, develop, deliver, and improve products and services.


NEW QUESTION # 72
What is the primary role of a digital service?

Answer: C

Explanation:
A digital service primarily exists to enable value co-creation by facilitating the outcomes that customers want to achieve. That is why option B is correct. In ITIL, a service helps consumers achieve desired outcomes without them needing to manage all the specific costs and risks themselves. A digital service does this through digital products, technology resources, service actions, and access mechanisms that support users and customers. Processes and workflows may help deliver the service, but they are not the service's primary purpose. Likewise, compliance may be important, but it is a supporting requirement rather than the core role. ITIL consistently defines service management around value, outcomes, and stakeholder needs.
Therefore, the central purpose of a digital service is to help consumers achieve meaningful results through managed, technology-enabled service relationships.


NEW QUESTION # 73
Identify the missing word(s) in the following sentence.
A(n) [?] is the cause, or potential cause, of one or more incidents.

Answer: C

Explanation:
The cause of one or more incidents. It represents a deeper issue that needs to be identified and resolved to prevent future incidents. For example, the root cause of a system outage might be a software bug or a hardware failure.


NEW QUESTION # 74
Which activity ensures that new or changes products are seamlessly introduced in the live environment?

Answer: D

Explanation:
Transition is the activity that ensures new or changed products are introduced into the live environment in a controlled and seamless way, so option B is correct. In ITIL, transition bridges development and live operation. It includes planning releases, validating readiness, deploying changes, minimizing disruption, and confirming that the new or changed product can operate effectively in its target environment. Build focuses on creating or modifying solution components.
Deliver is concerned with providing services to users. Operate is about maintaining and monitoring live products and systems. Transition is essential because even a well-designed and well-built product can fail if it is introduced poorly. ITIL therefore treats transition as a distinct lifecycle activity that protects service quality, reduces risk, and supports smooth adoption of changes by both technical teams and service consumers.


NEW QUESTION # 75
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