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Salesforce Salesforce-Communications-Cloud Exam Overview:

Certification Vendor:	Salesforce
Exam Name:	Salesforce Communications Cloud Accredited Professional (AP) Exam
Exam Number:	Salesforce-Communications-Cloud
Real Exam Qty:	60
Related Certifications:	Salesforce Certified Sales Cloud Consultant Salesforce Certified Administrator
Passing Score:	65%
Exam Duration:	90 minutes
Exam Format:	Multiple Select, Multiple Choice
Available Languages:	English
Certificate Validity Period:	2 years
Exam Price:	$200 USD
Sample Questions:	Salesforce Salesforce-Communications-Cloud Sample Questions
Exam Way:	Online proctored exam (available through Salesforce certification portal)
Pre Condition:	Recommended: Basic Salesforce platform knowledge, familiarity with CRM concepts, and understanding of telecommunications industry processes
Official Syllabus URL:	https://trailhead.salesforce.com/credentials/communicationscloudaccreditedprofessional

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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Topic	Details
Topic 1	Delivery: It focuses on translating final designs into implementations by distinguishing OOTB functionality from customizations, aligning architecture and order components, and devising data migration strategies. Mastery in this topic highlights capability as a Communications Cloud professional.
Topic 2	Discovery: This section evaluates the abilities of Communications Cloud professionals to assess customer IT ecosystems, define KPIs, map business processes, and address data volume considerations to align Salesforce Communications Cloud solutions with business objectives.
Topic 3	Planning and Design: The topic measures expertise of aspiring Salesforce Communications Cloud professionals in designing scalable, best-practice-driven solutions, including product catalog modeling, order fulfillment, and migration strategies. Communications Cloud professionals are tested on aligning processes and requirements to architectural guidelines, prioritizing user stories, and designing asset management flows.

Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q74-Q79):

NEW QUESTION # 74
ABC telecom wishes to offer certain offers to retain its outgoing customers. They would like to give pricing adjustments across the catalog. They also want their agent to have the ability to give runtime adjustments and wish to have the approval process defined around the same. Which features should the consultant suggest to address the above requirements.

A. Adjustment using Context rules
B. Discounts.
C. Customizations using CPQ Hooks
D. Promotions

Answer: A,B

Explanation:
To offer pricing adjustments across the catalog and enable agents to provide runtime adjustments with an approval process, utilizing Discounts (A) and leveraging Adjustment using Context Rules (B) are recommended. These features allow for the flexible application of price adjustments based on predefined criteria and real-time decisions, with the capability to enforce approval workflows for certain adjustment levels.References:Salesforce CPQ documentation on discounts, context rules, and approval processes.

NEW QUESTION # 75
During the discovery phase a consultant learns that provisioning the internet service requires multiple steps of integration. The first step returns as identifier that is required for the second steps, but is meaningless in ensuring steps afterwards. How should the consultant implement this requirement in Order Management with the least amount of configurations?

A. Implement the multiple call logic in Enterprise service Bus and have a single callout to the ESB in orchestration
B. Implement the integration using an integration procedure, which can make both callouts, and pass identifier as a variable from one step to another
C. Create a Callout that uses a customer adaptor. This adaptor is implemented in Apex and can make both callouts and keep the identifier in memory in between callouts
D. Model a non- assetizable attribute on the technical product to hold the identifiers configure both orchestration items for provisioning on the same swimlane

Answer: B

Explanation:
In a scenario where multiple integration steps are involved with a transient identifier necessary only for the initial steps, implementing the integration using an integration procedure (C) is the most streamlined approach. This allows for the seamless passing of the identifier from one step to the next with minimal configuration, ensuring efficiency and reducing the complexity of the orchestration.References:Salesforce documentation on Order Management integration procedures and orchestration configuration.

NEW QUESTION # 76
UC rolling out products to the market in multiple go live iterations. Top offer sold is mobile followed by TV, during discovery phase it was identified that regardless of the top offer sold. Same activity of sending out a notification email to the account.
Which two ways consultant model the orchestration to make it reusable, have the least amount of time to go live and require minimal maintenance over time?

A. Use product class to decompose each top offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS
B. Create a product class and assign it to all top level offers, create orchestration plan with a scenario on a product
C. Create a decomposition relationship for each product offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS
D. Create an orchestration plan and define a scenario for each top product offer

Answer: A,B

Explanation:
To model reusable orchestration for sending notification emails across various top offers, creating a product class assigned to all top-level offers (A) and using product class to decompose each top offer to a specific CFS for notification emails (B) ensure a scalable and maintainable solution. This approach minimizes go-live time and reduces maintenance needs over time.References:Salesforce Industries documentation on product classes, decomposition, and orchestration plans.

NEW QUESTION # 77
ABC telecom wishes to offer certain offers to retain its outgoing customers. They would like to give pricing adjustments across the catalog. They also want their agent to have the ability to give runtime adjustments and wish to have the approval process defined around the same. Which features should the consultant suggest to address the above requirements.

A. Adjustment using Context rules
B. Discounts.
C. Customizations using CPQ Hooks
D. Promotions

Answer: A,B

NEW QUESTION # 78
What are three main factors that should lead a consultant to consider assetization of a commercial product or service?

A. The product services sold can undergo future attribute changes
B. The Product sold is a device accessory such as phone case
C. The product services sold will have child features added in the future
D. The product/service sold is high volume, one time billing event, such as a pay per view
E. The product Service sold has a recurring charge

Answer: A,C

NEW QUESTION # 79
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