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| Section | Weight | Objectives |
|---|---|---|
| Quality Management and Performance Measurement | 15-20% | - Total Quality Management (TQM) concepts and application - Quality control, assurance and improvement tools - Key Performance Indicators (KPIs) for operations - Quality standards: ISO 9000 series and related frameworks - Measuring efficiency, productivity and customer satisfaction |
| Lean, Agile and Responsive Operations | 15-20% | - Comparison and integration of lean and agile - Application in manufacturing, service and public sectors - Agile approaches: flexibility, responsiveness and speed - Lean principles: waste elimination, value stream mapping |
| Operational Risk, Sustainability and Ethics | 15-20% | - Identifying, assessing and mitigating operational risks - Ethical and responsible operations management - Sustainable operations: green practices, circular economy - ESG considerations in operational design and delivery |
| Principles of Operations Management | 15-20% | - Input-transformation-output model - Linkages between operations, procurement and supply chain - Operations strategy alignment with organizational goals - Value creation, efficiency and effectiveness - Definition, scope and role of operations management |
| Process Design, Planning and Improvement | 20-25% | - Process mapping, workflow and design principles - Continuous improvement methodologies: Kaizen, Six Sigma, Lean, BPR - Forecasting, scheduling and inventory management - Benchmarking and process optimization - Capacity planning, demand management and resource allocation |
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NEW QUESTION # 111
Continuous Operations is a manufacturing methodology which is driven by forecasted customer numbers and has a low level of work-in-progress inventory. Is this true?
Answer: C
Explanation:
Firstly, look to see if the statement is true or false. It is true (this is taken from the table comparing continuous operations to intermittent operations on p.15). Therefore you can automatically discount options 3 and 4. Between 1 and 2, option 1 is incorrect as there is a high level of automation in continuous operations.
NEW QUESTION # 112
Little Joy Ltd is a large company with several functional departments. Below are details of four departments. For each, you must decide which functional area of the business the department is, as well as the SERVQUAL Gap that each Department Lead is concerned with.
Department 1: This department is concerned with the creation of products. The products are created in line with BS EN 716-1 and undergo vigorous tests before they leave the factory. Many customers are unaware of the additional costs of testing to BS EN 716-1 and complain about the price of this product line.
Department 2: Other departments of the business are internal customers of this functional area and approach the Department Lead when they require something to be bought. Often the internal customers have unrealistic expectations of the timescales involved in the process and the Department Lead spends a lot of time explaining lead times and logistics.
Department 3: This functional area creates the budgets for the company and emails these to the Department Leads at the beginning of every quarter. Due to the complexity of the documents, other functional areas of the business often don't understand the information provided.
Department 4: This area of the business is concerned with revenue, which has recently slumped. The Department Lead is conducting market surveys to find out the reason for this.
Complete the table below by listing the Functional Area of the business, and the corresponding SERVQUAL Gap. Each response should only be used once: procurement, finance, sales, production, satisfaction gap, delivery gap, standards gap, communication gap.
Which of the following will you put into box 7?
Answer: B
Explanation:
The correct answers are as follows:
NEW QUESTION # 113
Which of the following are operations management activities? Select THREE
Answer: A,B,D
Explanation:
1 2 and 4 are correct. Development of New Products would be the activity of the R&D department, and job design the activity of HR. There is a list of 10 Operations Management activities on p.12
NEW QUESTION # 114
What is the name given to a person in an organisation who is competent in the Six-Sigma approach?
Answer: A
Explanation:
They're known as black belts (yes, like in martial arts). To gain a black belt in Six-Sigma you usually have to undergo a training course and have so many hours experience. See p.139.
NEW QUESTION # 115
Little Joy Ltd is a large company with several functional departments. Below are details of four departments. For each, you must decide which functional area of the business the department is, as well as the SERVQUAL Gap that each Department Lead is concerned with.
Department 1: This department is concerned with the creation of products. The products are created in line with BS EN 716-1 and undergo vigorous tests before they leave the factory. Many customers are unaware of the additional costs of testing to BS EN 716-1 and complain about the price of this product line.
Department 2: Other departments of the business are internal customers of this functional area and approach the Department Lead when they require something to be bought. Often the internal customers have unrealistic expectations of the timescales involved in the process and the Department Lead spends a lot of time explaining lead times and logistics.
Department 3: This functional area creates the budgets for the company and emails these to the Department Leads at the beginning of every quarter. Due to the complexity of the documents, other functional areas of the business often don't understand the information provided.
Department 4: This area of the business is concerned with revenue, which has recently slumped. The Department Lead is conducting market surveys to find out the reason for this.
Complete the table below by listing the Functional Area of the business, and the corresponding SERVQUAL Gap. Each response should only be used once: procurement, finance, sales, production, satisfaction gap, delivery gap, standards gap, communication gap.
Which of the following will you put into box 3?
Answer: A
Explanation:
The correct answers are as follows:
NEW QUESTION # 116
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