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Cisco 820-605 Certification Exam is a valuable credential for those who want to pursue a career in customer success management. By passing 820-605 exam, candidates can demonstrate their knowledge and skills in managing customer relationships and gain access to various career opportunities in the IT industry.

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Cisco 820-605 CSM exam is a 90-minute exam that consists of 60 to 70 questions. 820-605 exam evaluates the knowledge of the candidates in various areas such as customer success, customer experience, and customer lifecycle. 820-605 exam also assesses the understanding of the candidates in different Cisco products and services, including Cisco Collaboration, Security, Data Center, and Enterprise Networking. 820-605 Exam is available in English and Japanese languages.

Cisco Customer Success Manager Sample Questions (Q59-Q64):

NEW QUESTION # 59
Customer A has 120 000 employees and a meeting booking system that is 20 years old It provides a personalized service that arranges all aspects of video conference meeting. This service includes 21 staff people globally. Customer A has invested in a video conferencing solution. Their desired outcome is to create a cost-savings self-serve approach to achieve business innovation through face-to-face communications.
Which two main barriers to adoption does the customer face? (Choose two.)

Answer: A,D


NEW QUESTION # 60
Which tool is used by a Customer Success Manager to establish cross-functional alignment, ensure efficient execution and communication across a project team, and facilitate stakeholder management?

Answer: D


NEW QUESTION # 61
A customer voices frustration because the purchased solution is not being adopted as expected within the organization, and the organization's new leadership does not have a historical perspective of the expected outcomes. Which two activities should the Customer Success Manager initiate to create mitigation plans to address these risk factors? (Choose two)

Answer: B,E


NEW QUESTION # 62
What is the financial implication of churn?

Answer: B

Explanation:
The financial implication of churn is reduced revenue. When customers discontinue their subscriptions or stop purchasing products, the company's revenue decreases. References: Financial analyses related to customer churn highlight the direct impact on revenue, emphasizing the importance of retaining customers to maintain financial stability.


NEW QUESTION # 63
Which two outcomes are expansion opportunities within customer success? (Choose two.)

Answer: C,E

Explanation:
There are many ways that you can add value for your customers by expanding their consumption of your solutions and services, such as these examples:
- Add features to the product or upgrade the license tier
- Implement or optimize services


NEW QUESTION # 64
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