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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Analytics and Reports | <10% | - Access and use reporting tools - Generate and interpret reports for decision-making |
| Topic 2: Architecture and Administration | 11% - 20% | - Architectural components of SAP FSM - Company settings, permissions, and business rules configuration |
| Topic 3: Master Data Management | <10% | - Create, maintain, and integrate master data - Components and data model of MDM |
| Topic 4: Customer Self-Service | <8% | - Service request creation and execution - Self-service portal and process flow |
| Topic 5: Planning and Dispatching | 11% - 20% | - Features of planning and dispatching module - Create, assign, and manage service calls and resources |
| Topic 6: Crowd Workforce | <8% | - Manage crowd workforce assignments - Concept and benefits of Crowd Service |
| Topic 7: Smartforms | 8% - 12% | - Create and manage Smartform templates - Features and use cases of Smartforms |
| Topic 8: Integrations | <8% | - Integration with SAP and third-party systems - End-to-end integration scenarios |
| Topic 9: Mobile SAP Field Service Management Application | 11% - 20% | - Accept, execute, and close service calls - Features and capabilities of mobile app |
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NEW QUESTION # 43
What are the names for the possible customer interactions and dialog options?
There are two correct answers.
Answer: C,D
NEW QUESTION # 44
What does the Transformation Preparation Service aim to bridge?
Choose the correct answer.
Answer: D
NEW QUESTION # 45
What unique feature does Joule offer within the RISE methodology?
Choose the correct answer.
Answer: A
NEW QUESTION # 46
What is the most common way to create master data in FSM?
Choose the correct answer.
Answer: C
NEW QUESTION # 47
Which of the following features are part of company configuration?
There are four correct answers.
Answer: B,C,E,F
NEW QUESTION # 48
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