Quiz Perfect ITIL-4-CDS - New ITIL 4 Specialist: Create, Deliver and Support Dumps Ppt

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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

Section	Weight	Objectives
Support and improve services	25%	- Performance measurement and improvement 1. Metrics and monitoring 2. Continual improvement practices - Service support and incident management 1. Incident and problem management 2. Service desk and request fulfilment
Create and develop services	25%	- Service design and development practices 1. Requirements definition and specification 2. Service components and architecture - Quality assurance and validation 1. Service level management 2. Testing and verification
Plan and build service value streams	25%	- Resource and capability management 1. Planning and allocation 2. Buy vs build and sourcing strategies - Service value system and value streams 1. Designing value streams and workflows 2. Core concepts and principles
Deliver and transition services	25%	- Service delivery and operational practices 1. Service integration and management 2. Service operation and control - Service transition and change management 1. Deployment and implementation 2. Change enablement and release management

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Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions (Q13-Q18):

NEW QUESTION # 13
Users have specific product-related questions and want to provide product feedback. What is the best way to enable two-way communication between these users and the organization's product team?

A. Topic-based forums
B. Event surveys
C. Social media
D. Self-service portals

Answer: A

NEW QUESTION # 14
An internal service provider of a large retail organization is working on a major update of the self- checkout terminals used in the supermarkets. The update includes new hardware, software, and integration with a new card payment system. How should the service provider ensure that the update is sufficiently tested?

A. Delegate to the vendor testing of the terminals and the card payment system
B. Include user experience and perception in the scope of testing and involve multiple teams
C. Limit testing to the pre-agreed technical criteria and use a dedicated team of testers
D. Focus testing solely on user experience and delegate it to operational teams

Answer: B

NEW QUESTION # 15
An international e-commerce company is planning to launch a new mobile shopping application.
During the initial design, the project team has encountered challenges in ensuring the app aligns with regional customer preferences, while maintaining a consistent user experience. The team also needs to address scalability and security concerns. What approach should the company take to improve this situation?

A. Establish a team of expert developers to revise the initial design
B. Adopt a design thinking approach based on customer and user feedback
C. Implement a global standard design
D. Focus on app performance and security features

Answer: B

NEW QUESTION # 16
Which is an example of using a `shift-left' approach to optimize password resets?

A. Allow users to reset their own passwords using an automated tool
B. Automatically assign a high priority to password reset requests to resolve them faster
C. Train service desk agents to categorize password resets as service requests
D. Encourage users to remember or safely record their passwords to reduce the number of password resets

Answer: A

NEW QUESTION # 17
Which statement about `service integration as a service' isCORRECT?

A. The service integrator does not deliver any services to the organization
B. Multiple vendors provide the service integration and management function
C. The service integrator can be easily replaced by other vendors to leverage better pricing
D. The service integrator provides services and manages other vendors

Answer: D

NEW QUESTION # 18
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