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ASQ CMQ-OE Exam Syllabus Topics:

SectionObjectives
Topic 1: Training and Development- Training system design and evaluation
- Workforce competency development
Topic 2: Supply Chain Management- Supplier performance management
- Supplier selection and evaluation
Topic 3: Management Elements and Methods- Financial and risk management basics
- Performance management systems
Topic 4: Strategic Plan Development and Deployment- Policy deployment (Hoshin Kanri concepts)
- Strategic planning processes
Topic 5: Customer-Focused Organizations- Voice of the customer (VOC)
- Customer satisfaction and loyalty systems
Topic 6: Quality and Process Management- Process improvement methodologies
- Continuous improvement systems
Topic 7: Leadership- Organizational leadership principles
- Change management and influence

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ASQ Certified Manager of Quality/Organizational Excellence Exam Sample Questions (Q613-Q618):

NEW QUESTION # 613
Human resources (HR)has proposed instituting a program to encourage employees to submit suggestions.
Before implementing this plan. HR should do which of the following?

Answer: D

Explanation:
When instituting a program to encourage employee suggestions, it is essential to follow a thoughtful process.
Let's evaluate the options:
* Develop a provision for recording participation on the employee's permanent record: While keeping records of employee participation is important, it is not the primary step before implementing the program. This option focuses on administrative details rather than the program's effectiveness.
* Develop a provision for providing a reward that is proportional to the value of the suggestion to the company: Offering rewards can be an effective way to motivate employees to submit valuable suggestions. However, this step should come after obtaining commitment from management (Option C).
* Obtain a commitment from management to implement suggestions that are accepted: This is a critical step. Without management commitment to seriously consider and implement accepted suggestions, the program may lack credibility, and employees may become disillusioned.
* Obtain approval for the plan from employee representatives: While involving employee representatives is important for transparency and communication, it is not the initial step. Management commitment should precede seeking approval from representatives.
Therefore, the most appropriate action before implementing the program is to obtain a commitment from management to implement accepted suggestions1.
References: 5. The ASQ Certified Manager of Quality/Organizational Excellence Handbook, Fifth Edition.
Sandra L. Furterer and Douglas C. Wood. Published 2021. Link


NEW QUESTION # 614
As part of the continued evolution of their TQM philosophy, a company recently devised a sophisticated gain-sharing program that allows all employees to obtain financial rewards from improved organizational performance. Which of the following is true?

Answer: D


NEW QUESTION # 615
The most important criteria in the selection of an internal quality auditor is whether that person is

Answer: A


NEW QUESTION # 616
Team ground rules are generally established during which of the following stages of team growth?

Answer: B

Explanation:
In the context of team development, there are several recognized stages: forming, storming, norming, and performing. During the norming stage, team members start to resolve conflicts, build trust, and establish a cohesive working relationship. It is at this point that team ground rules are often established. These ground rules serve as guidelines for behavior, communication, decision-making, and collaboration within the team. By defining these rules, team members can work more effectively together and achieve their objectives1.
1: ASQ Certified Manager of Quality/Organizational Excellence Body of Knowledge (CMQ/OE BoK), 2019.
Retrieved from ASQ


NEW QUESTION # 617
Which of the following are methods for mitigating risks?
I. Eliminate the condition that may cause a loss to occur
II. Establish contingency plans
III. Obtain insurance to cover some of the potential risk
IV. Self-insure

Answer: B


NEW QUESTION # 618
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