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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Value Design | 32% | - Ethics and value alignment - Context and innovation impact - Value measurement and outcomes - Strategic direction and rationale |
| Topic 2: Leveraging Adjacent Roles and Skills | 19% | - Leading cross-functional work - Integrating UX and technical perspectives - Collaboration with architects and designers - Working with product and business teams |
| Topic 3: Intangible Deliverables | 26% | - Change and adoption enablement - Governance and mindset - Stakeholder alignment - Culture and capability building |
| Topic 4: Tools and Artifacts | 23% | - Documentation and visualization - Design frameworks and methods - Strategy mapping and modeling - Decision-making tools |
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NEW QUESTION # 139
Cloud Kicks wants to design a new line of service and has decided to conduct a Consequence Scanning workshop to assess the planned service development roadmap.
Which types of outcomes should result from a Consequence Scanning workshop"?
Answer: B
Explanation:
A Consequence Scanning workshop is a method that helps assess the potential positive and negative impacts of a planned service or product on different stakeholders and scenarios. The outcomes of this workshop are issues to act on, influence, or monitor, which help prioritize actions and mitigate risks. https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/conduct-a-consequence-scanning-workshop
NEW QUESTION # 140
An insurance company has a claims handling process that involves multiple team members, different departments, and many disparate systems. Which Salesforce automation tool should a strategy designer recommend to improve business process efficiency?
Answer: A
Explanation:
MuleSoft integrates disparate cross-departmental systems and automates complex enterprise workflows. In the Platform Strategy Designer context, this question belongs primarily to Tools and Artifacts. In Tools and Artifacts, the key is to select the method, framework, artifact, or Salesforce capability that directly addresses the uncertainty in the scenario and supports an evidence-based decision. Business process modeling makes roles, activities, handoffs, decision points, inputs, outputs, and delays visible across an operational workflow.
That makes it more suitable for redesigning a multi-party internal process than a customer-facing journey or a Jobs To Be Done statement. Here, MuleSoft is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Sales Cloud focuses attention elsewhere, while Financial Services Cloud addresses a related concern without providing the same fit to the scenario ' s stated objective. That distinction is important on the exam: select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
Study Guide Topics: Tools and Artifacts
Official Salesforce Reference: Process Mapping for Business Analysts - Get Started with Process Mapping
NEW QUESTION # 141
A strategy designer at Cloud Kicks conducted a series of interviews with business stakeholders and customers to gain insights into existing customer support operations and wrote the design challenge statement. which option reflects the format of the design challenge statement?
Answer: B
Explanation:
The format of the design challenge statement is how might we + verb + user + need + context, which is a solution-free way of framing a problem or opportunity space. Option B reflects this format by asking how might we save our existing customers time by preemptively serving them the info they need to deflect customer support calls. Option A is an example of a user story, which is a solution-oriented way of expressing a user requirement. Option C is an example of a goal statement, which is a high-level way of expressing a desired outcome.
NEW QUESTION # 142
Cloud Kicks (CK) is designing an in person experience for customers who purchase its products. This will include the ability to schedule and manage appointments as well as see when the delivery vehicle is on the way. Which Salesforce product should CK invest in to efficiently enable the desired experience?
Answer: A
Explanation:
Salesforce Field Service provides dispatch, real-time vehicle tracking, and mobile appointment management for in-person service delivery. In the Platform Strategy Designer context, this question belongs primarily to Tools and Artifacts. In Tools and Artifacts, the key is to select the method, framework, artifact, or Salesforce capability that directly addresses the uncertainty in the scenario and supports an evidence-based decision.
Field Service is designed for appointments, dispatch, mobile resources, field-work status, and location-aware service operations. That combination is broader than appointment scheduling alone and directly matches an experience in which customers need to manage appointments and see an en-route resource. Here, Field Service is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Scheduler focuses attention elsewhere, while Service Cloud addresses a related concern without providing the same fit to the scenario ' s stated objective. That distinction is important on the exam: select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
Study Guide Topics: Tools and Artifacts
Official Salesforce Reference: Field Service Basics
NEW QUESTION # 143
A strategy designer researched the idea of implementing bitcoin on the checkout page and discovered some unrelated customer pain points around shopping and buying products. It is determined that fixing the existing process is more important than implementing bitcoin as a payment method. Which method should be used to convey and rationalize this recommendation to business and product stakeholders?
Answer: B
Explanation:
Journey mapping visually surfaces the pain points found in the existing process and gives stakeholders a clear, evidence-based narrative for why fixing that process should be prioritized over the original bitcoin idea. In the Platform Strategy Designer context, this question belongs primarily to Tools and Artifacts. In Tools and Artifacts, the key is to select the method, framework, artifact, or Salesforce capability that directly addresses the uncertainty in the scenario and supports an evidence-based decision. Journey mapping combines stages, actions, touchpoints, emotions, needs, and pain points into an end-to-end representation of an experience. It is especially useful when knowledge is fragmented across people or teams because the shared artifact exposes patterns and breakdowns that are difficult to see in isolation. Here, Journey mapping is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Competitive analysis focuses attention elsewhere, while Customer co-design session addresses a related concern without providing the same fit to the scenario ' s stated objective. That distinction is important on the exam: select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
Study Guide Topics: Tools and Artifacts
Official Salesforce Reference: Journey Mapping - Start Your Journey Map
NEW QUESTION # 144
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