人気のあるBA-201専門試験 |素晴らしい合格率のBA-201 Exam |信頼できるBA-201: Salesforce Certified Business Analyst

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Salesforce BA-201 Exam Syllabus Topics:

SectionWeightObjectives
Requirements Management23%- Elicit and document functional and non-functional requirements
- Validate and verify requirements with stakeholders
- Manage requirements traceability
- Prioritize requirements based on business value
Collaboration with Stakeholders23%- Manage stakeholder expectations and priorities
- Build consensus on requirements and solutions
- Conduct effective meetings and presentations
- Facilitate communication between business and technical teams
Business Process Mapping17%- Create process flow diagrams and documentation
- Analyze impact of changes on stakeholders
- Identify process gaps and improvement opportunities
- Map current and future business processes
Customer Discovery17%- Analyze current state and future state processes
- Conduct stakeholder interviews and workshops
- Document business requirements and user stories
- Identify business needs, pain points, and objectives
User Story Development20%- Write clear and actionable user stories
- Define acceptance criteria for user stories
- Break down epics into manageable user stories
- Manage user story backlog and prioritization

>> BA-201専門試験 <<

BA-201練習問題集 & BA-201日本語版問題解説

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Salesforce Certified Business Analyst 認定 BA-201 試験問題 (Q135-Q140):

質問 # 135
The business analyst at Cloud Kicks is using a checklist to assess the quality of user stones for an upcoming Experience Cloud implementation.
Which characteristics make a user story successful?

正解:C

解説:
these are the characteristics that make a user story successful, according to the INVEST acronym. A user story should be independent of other user stories, negotiable in terms of scope and details, valuable to the user or customer, estimable in terms of effort and time, small enough to fit in a sprint or iteration, and testable with clear acceptance criteria. References: https://trailhead.salesforce.com/content/learn/modules/user-story- creation/learn-about-user-stories


質問 # 136
As part of the digital transformation at Cloud Kicks, company leaders have decided to adopt Service Cloud as its CRM platform for customer service and support. Executive directors are supportive of the initiative, but end users are unconvinced and prefer to remain on the current platform.
What should the business analyst do to gain the end users' cooperation?

正解:B

解説:
The best way for a business analyst to gain the end users' cooperation is to identify key stakeholders and develop relationships with them as a trusted advisor; involve stakeholders and end users in the design of the new solution; and act as a liasion between business and technical teams. This will help them understand their needs and expectations, demonstrate value and benefits, and facilitate communication and feedback.
Responding to end users with empathy and accommodate their needs; translating the end users' needs into technical requirements; and delivering the project to the developers to implement the solution may be too reactive or passive without addressing the root causes of resistance or ensuring alignment. Using an assertive influencing style; demonstrating authority and expertise; outlining the project objectives; and making sure end users know that the decision has been made and the time to make changes has passed may be too aggressive or authoritative without building trust or rapport. References: https://trailhead.salesforce.com/content/learn
/modules/salesforce-business-analyst-certification-prep/collaboration-with-stakeholders


質問 # 137
The business analyst (BA) is preparing for user acceptance testing (UAT) for Northern Trail Outfitters' new Service Cloud implementation. The BA secured the sandbox for the testing environment, wrote test cases, and created a process to track and manage reported bugs.
Which additional step is required during the UAT planning process?

正解:B

解説:
The first step that the business analyst should take before starting UAT is to identify power users. Power users are users who have extensive knowledge and experience with using Salesforce, and can provide valuable feedback and insights during UAT. Power users can help to write, review, and execute UAT scenarios, as well as train and support other users during UAT. Power users can also act as champions for change management, and help to promote adoption and satisfaction with the solution. The business analyst should identify power users from different roles, teams, or regions, depending on the scope and scale of the project. The business analyst should also communicate with power users about their expectations, responsibilities, and availability for UAT.


質問 # 138
Universal Containers is nearing the launch date for its new Salesforce Loyalty Management program. The business analyst (BA) has ensured the user acceptance testing (UAT) plan has the proper test scripts.
What is another important item the BA should look for in the UAT plan?

正解:A

解説:
Another important item that the BA should look for in the UAT plan is timelines. Timelines are schedules that specify when each testing activity or task should start and end, and who is responsible for completing them.
Timelines help to ensure that testing is conducted in an efficient and timely manner, avoid delays or conflicts in testing resources or availability, and meet the project deadlines and expectations. The other options are either irrelevant or incomplete. Option A does not relate to the UAT plan, but rather to the project budget or scope. Option C does not specify what process maps are needed or how they are used in testing. References:
https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-testing/plan-user-acceptance- testing


質問 # 139
Universal Containers uses Kanban to complete its Salesforce development. In the middle of a sprint, the sales manager submits an important item to the team.
What should the business analyst do next?

正解:B

解説:
The business analyst should ask the team to reprioritize the backlog and work on the item at the top. This is because Kanban is a development model that focuses on continuous delivery and flow of work, rather than fixed iterations or sprints. Kanban uses a visual board that shows the status of work items across different stages, such as backlog, in progress, done, etc. Work items are pulled from one stage to another when there is available capacity or demand, rather than according to a predefined schedule or plan. Reprioritizing the backlog can help the team accommodate the new item and ensure that the most important or urgent work is done first. Asking the team to commit to the work for the next sprint may not be a good option because Kanban does not use sprints or time-boxed iterations. Asking the team to pivot and complete the work immediately may not be a good option because it may disrupt the flow of work or create bottlenecks or waste in Kanban. References: https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst- certification-prep/user-acceptance https://trailhead.salesforce.com/en/content/learn/modules/agile- development-with-scrum


質問 # 140
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