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SAP C_BCSCX_2502 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Customer Experience Use Cases and Industry Scenarios	11-20%	- Industry Applications 1. Retail customer experience scenarios 2. Customer loyalty and retention strategies 3. B2B and B2C commerce use cases
Topic 2: Business Value, Opportunity and Differentiators	31-40%	- Customer Experience Strategy 1. Position SAP Customer Experience portfolio value 2. Identify competitive differentiators 3. Explain customer-centric business transformation
Topic 3: SAP Customer Experience Solutions, Processes and Strategy	41-50%	- Business Process Integration 1. Omnichannel customer engagement 2. Lead-to-cash processes 3. Integration with SAP Business Suite - SAP CX Portfolio 1. SAP Commerce Cloud capabilities 2. SAP Emarsys and customer engagement 3. SAP Sales Cloud and Service Cloud positioning 4. Customer data and experience management

Section

Weight

Objectives

Topic 1: Customer Experience Use Cases and Industry Scenarios

11-20%

- Industry Applications

1. Retail customer experience scenarios
2. Customer loyalty and retention strategies
3. B2B and B2C commerce use cases

Topic 2: Business Value, Opportunity and Differentiators

31-40%

- Customer Experience Strategy

1. Position SAP Customer Experience portfolio value
2. Identify competitive differentiators
3. Explain customer-centric business transformation

Topic 3: SAP Customer Experience Solutions, Processes and Strategy

41-50%

- Business Process Integration

1. Omnichannel customer engagement
2. Lead-to-cash processes
3. Integration with SAP Business Suite

- SAP CX Portfolio

1. SAP Commerce Cloud capabilities
2. SAP Emarsys and customer engagement
3. SAP Sales Cloud and Service Cloud positioning
4. Customer data and experience management

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C_BCSCX_2502 Exam Collection: SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions & C_BCSCX_2502 Top Torrent & C_BCSCX_2502 Exam Cram

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q10-Q15):

NEW QUESTION # 10
Your customer wants to sell their products and services through the internet.
Which application would you recommend?

A. SAP Commerce Cloud
B. SAP Service Cloud Version 2
C. SAP Sales Cloud Version 2
D. SAP Business Technology Platform

Answer: A

NEW QUESTION # 11
How does SAP Customer Experience support end-to-end processes?
Note: There are 3 correct answers to this question.

A. It enables organizations to deliver personalized customer engagement data.
B. It provides seamless connectivity to teams with the correct information at the right time.
C. It enables processing of accounting data.
D. It provides permanent transparent and personalized data related to maintenance plants.
E. It provides permanent awareness of customer expectations.

Answer: A,B,E

NEW QUESTION # 12
What are the challenges faced by a Chief Revenue Officer (CRO) persona?
Note: There are 3 correct answers to this question.

A. Absence of agile technology development
B. Data privacy and management
C. Talent development
D. Organization design
E. Cross-functional alignment

Answer: C,D,E

NEW QUESTION # 13
Which of the following are steps in the a typical Lead to Cash journey?
Note: There are 3 correct answers to this question.

A. Source to Pay
B. Hire to Retire
C. Lead to Opportunity
D. Quote to Order
E. Opportunity to Quote

Answer: C,D,E

NEW QUESTION # 14
Which of the following features are available in SAP Service Cloud Version 2?
Note: There are 2 correct answers to this question.

A. Agent Desktop
B. Guided selling
C. Omnichannel experience
D. Billing

Answer: A,C

NEW QUESTION # 15
......

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