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The web-based practice test is similar to the desktop-based software, with all the same elements of the desktop practice exam. The mock exam can be accessed from any browser and does not require installation. The 1Z0-1064-26 questions in the mock test are the same as those in the real exam. Candidates can take the web-based Oracle Fusion Service 2026 Implementation Professional (1Z0-1064-26) practice test immediately, regardless of the operating system and browser they are using.

Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Fusion Service Overview and Setup	15%	- Security model, roles and access control - Service configuration basics - Functional Setup Manager (FSM) usage
Digital Customer Service (DCS)	20%	- DCS architecture and deployment - Themes, templates and page customization - Authentication, profiles and security
Customization, Productivity and Analytics	10%	- SmartText, hotkeys and audit features - OTBI reporting and integration basics - Application Composer and extensions
Service Request Management	25%	- SR creation, lifecycle and processing - Milestones and action plans - Service catalog and entitlements - SR categories, assignment rules and routing
Knowledge Management	15%	- Knowledge base setup and configuration - Article management and access
Omnichannel Communications	15%	- Work routing and queue setup - Media toolbar and agent notifications - Email, chat and CTI configuration

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q42-Q47):

NEW QUESTION # 42
Your customer is not able to use category filters for search and recommended results of Knowledge articles in his environment.
Which of the following is causing this behavior?

A. The profile CSO_ENABLE_SVC_KMHOME is set to Y.
B. The profile CSO_ENABLE_KNOWLEDGE_FAVORITING is set to N.
C. The profile CSO_ENABLE_CATEGORY_FILTER is set to N.
D. The user doesn't have the role ENABLE_LOCALE_FILTER_ROLE.
E. The batch job for recommendations has not been executed.

Answer: D

NEW QUESTION # 43
Oracle Engagement Cloud provides tools to add or modify which six types of entities?

A. Roles and privileges
B. Reports
C. Object workflow
D. Exports
E. Icons
F. Objects
G. Themes
H. Fields

Answer: B,D,F,H

NEW QUESTION # 44
Which option describes the automated page presentation for incoming calls?

A. a feature that displays a detailed caller profile based on a customizable set of parameters defined for your customer when you answer your phone
B. a feature that displays a detailed caller profile based on your customer's country when you answer your phone
C. a feature that displays a caller-appropriate application page based on your customer's native language when you answer your phone
D. a feature that displays a caller-appropriate application page based on a set of navigation rules defined for your customer when you answer your phone

Answer: B

NEW QUESTION # 45
What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?

A. Create a Service Request.
B. Chat with an Agent about a Service Request.
C. View and edit attachments to a Service Request.
D. Add a message to a Service Request.
E. Delete a Service Request.

Answer: A,B,C,E

NEW QUESTION # 46
You created two assignment rules for service requests using the Use Score option. For some service requests both rules return a result with the same total points.
What will be the expected result in the assignment of a queue for these service requests?

A. The queue defined by default is the one assigned to the service request.
B. An error will occur; no queue is assigned to the service request.
C. The queue defined in the first evaluated rule is always assigned to the service request.
D. The service request assignment will be unpredictable.

Answer: C

NEW QUESTION # 47
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