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Apple Apple-Device-Support Exam Syllabus Topics:

TopicDetails
Topic 1
  • Describing Accessibility Features on Apple Devices: This section of the exam covers describing VoiceOver, Zoom, and Switch Control accessibility features.
Topic 2
  • Identifying Mac User Accounts: This section of the exam covers identifying and locating default folders for a local account on a Mac.
Topic 3
  • Protecting Data: This section of the exam covers bypassing the code on a managed device that has Activation Lock turned on. It also covers storing and accessing credentials such as passkeys and managed devices.
Topic 4
  • iCloud and Continuity: This section of the exam covers describing iCloud and Continuity. It also covers defining the MDM manages Continuity settings and how to troubleshoot Continuity by using Wireless Diagnostics. It covers creating an iCloud backup for a managed iPhone or iPad.
Topic 5
  • Installation and Setup: This section of the exam covers moving to a new iPhone, iPad, or Mac; it covers identifying whether a Setup Assistant screen on an iPhone, iPad, or Mac is skipped due to MDM. Moreover, it covers the installation and updating the iOS, iPadOS, or macOS systems.
Topic 6
  • Managing Device Networking: Connect iPhone, iPad, or Mac to a secure organization Wi-Fi network.
Topic 7
  • Managing eSIMs and Cellular Data: This section of the exam covers setting up eSIM on iPhone and managing a transfer from a SIM to eSIM on iPhone.
Topic 8
  • Managing Apps: This section of the exam covers describing improved Calendar permissions and troubleshooting unresponsive apps on iPhone, iPad, or Mac.
Topic 9
  • Restoring, Reviving, or Recovering Mac Computers: This section of the exam covers restoring iPhone or iPad from the Finder backup or from Apple Configurator.
Topic 10
  • Managing Storage: This section of the exam covers managing data storage on Mac systems and optimizing storage on iPhones or iPads.
Topic 11
  • Mobile Device Management: This section of the exam covers describing the difference between a personal Apple ID and a Managed Apple ID.

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Apple Device Support Exam Sample Questions (Q102-Q107):

NEW QUESTION # 102
Which two locations are app preference files typically stored on a Mac?

Answer: C,E

Explanation:
App preference files are files that store the rules or parameters that tell your apps how they should work. They usually have the .plist extension and are associated with a specific app's bundle identifier. App preference files are typically stored in two locations on a Mac: the user library and the system library. The user library is located at -/Library/Preferences and contains the preference files for the current user. The system library is located at /Library/Preferences and contains the preference files for all users. These locations are different from the root library, which is located at /System/Library/Preferences and contains the preference files for the operating system and its components. You can access these locations by using the Finder, the Terminal, or the defaults command line utility. You can also edit, delete, or reset the preference files using various methods, but you should be careful not to damage or corrupt them, as they may affect the functionality of your apps. References:
* Where are the application preference files location on Mac
* What are Mac system preferences files, and how do I fix them?
* How to change the default apps used to open files in macOS


NEW QUESTION # 103
Which screen indicates that iPhone is in recovery mode and ready to be updated or restored?

Answer: D


NEW QUESTION # 104
What is the feature on iPhone called where you can convert your physical SIM card to an eSIM?

Answer: D

Explanation:
eSIM Swap is the feature on iPhone that allows you to convert your physical SIM card to an eSIM on the same iPhone, if your carrier supports it. This feature lets you free up the physical SIM slot for another SIM card, such as when you travel or switch carriers. To use eSIM Swap, you need to go to Settings > Cellular and tap Convert to eSIM. Then follow the instructions to complete the conversion process. References: = About eSIM on iPhone - Apple Support, Convert a physical SIM to an eSIM; How to convert a physical SIM to eSIM on iPhone 14 - iThinkDifferent.


NEW QUESTION # 105
How should you check the progress of an installation and error entries when troubleshooting an application installation issue on a Mac?

Answer: B


NEW QUESTION # 106
What must you do to start Apple Diagnostics? (Image of macOS startup options)

Answer: C

Explanation:
To start Apple Diagnostics on a Mac, shut it down, then press the power button and immediately hold Command-D until diagnostics begin (progress bar appears). This works on Intel and Apple silicon Macs (post-startup options on silicon).
* Option A: Option-D starts Internet Diagnostics (older Macs), not standard Diagnostics.
* Option B: Command-Option-D isn't a valid combo.
* Option D: Shift-D isn't used.
References: Apple Support - " Use Apple Diagnostics on your Mac " (support.apple.com/HT202731).


NEW QUESTION # 107
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