Free PDF Quiz 2026 High-quality Cisco Test 100-140 Questions Vce

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Cisco 100-140 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Common Threats and Prevention: This domain measures the knowledge of an IT Security Support Technician and covers recognizing end-user security threats including phishing, malware, and unauthorized access attempts. It emphasizes basic investigation steps, helping users run malware scans, promoting strong password practices, understanding social engineering tactics targeting help desk roles, and the importance of company policies and confidentiality guidelines to protect sensitive data.
Topic 2
  • Connectivity and Resource Access Issues: This section measures skills of a Network Support Technician and involves assisting users to establish access to network resources, understanding directory services like Active Directory and cloud access management platforms, and managing multifactor authentication. It also includes troubleshooting connectivity problems with peripherals such as printers, scanners, and teleconferencing devices, as well as verifying basic network settings and diagnosing connectivity using various network commands and tools.
Topic 3
  • Hardware Uses: This domain targets a Desktop Support Technician and focuses on following basic safety procedures related to electrical shock, ESD, and fire hazards. It involves assisting users in locating information about devices including hardware specs and network details using Windows and macOS tools. It covers identifying and understanding various ports and cables, installing and upgrading desktop components like RAM and storage, and troubleshooting common hardware issues while managing driver and firmware updates.
Topic 4
  • IT Support Job Tasks and Responsibilities: This section of the exam measures skills of an IT Support Specialist and covers foundational help desk concepts such as queue and time management, ticketing systems, service level agreements (SLA), and key performance indicators (KPIs). It includes preparing clear and comprehensive documentation summarizing customer interactions and describes the problem-solving process involving defining issues, collecting information, analyzing causes, implementing solutions, and recording results.
Topic 5
  • Job Roles: This section evaluates an IT Support Technician’s ability to use remote access tools (such as Remote Desktop, Cisco Webex, and TeamViewer) to assist users and perform support activities. It also includes utilizing troubleshooting tools and resources, such as AI research, search engines, technical forums, and knowledge bases, while being aware of ethical, privacy, and security considerations related to AI and other technologies.

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Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q38-Q43):

NEW QUESTION # 38
There are several ethical considerations involved when choosing to use artificial intelligence (AI).
What does the term transparency refer to in relation to those ethical considerations?

Answer: B

Explanation:
Comprehensive and Detailed Explanation From Cisco Certified Support Technician (CCST) Official Cert Guide Transparency is a fundamental principle of responsible artificial intelligence. It requires organizations to communicate appropriately when AI systems are involved in processes or decisions that may materially affect individuals.
Option D - Correct: Transparency involves informing customers when AI is used to make or influence consequential decisions. Organizations should communicate the purpose of the AI system, how it is being employed, and relevant information about its decision-making role. This enables affected individuals to understand AI involvement and make informed choices.
Cisco ' s Responsible AI Principles explicitly identify informing users about consequential AI-assisted decisions as an essential transparency practice.
Why the remaining options are incorrect:
* Option A - Fairness: Ensuring AI performs appropriately across diverse populations addresses algorithmic bias, inclusion, and equitable outcomes.
* Option B - Privacy: Controlling the collection, processing, and permitted use of personal information supports data protection and privacy obligations.
* Option C - Accountability: Establishing governance mechanisms and operational controls helps ensure AI systems function as intended and prevents inappropriate deployment or misuse.
Transparency differs from these principles because its primary emphasis is visibility, disclosure, and understandable communication about AI usage.
For example, when an organization uses AI to evaluate a customer ' s financial application, informing the customer about AI involvement demonstrates transparency. Maintaining privacy, preventing discriminatory outcomes, and overseeing the system remain separate but complementary responsibilities.
References:
Cisco Certified Support Technician (CCST) IT Support 100-140 Official Cert Guide, Chapter 8: The IT Professional, Artificial Intelligence, pages 228-231.
Cisco CCST IT Support Exam Topics, Domain 6.2: Use Appropriate Troubleshooting Tools - AI Ethical Considerations.
Cisco Principles for Responsible Artificial Intelligence, Transparency, Fairness, Accountability, and Privacy.


NEW QUESTION # 39
You are working from home over a weekend to resolve a backlog of employee help desk tickets. A user issue requires you to access their Windows 11 computer in the home office to check its settings. You have verified that the machine is available, but the user is not present.
Which remote access application is best suited for this task?

Answer: C


NEW QUESTION # 40
An office manager is ordering new cables for the company's printers and scanners, which require USB-B connections.
Which USB version should the manager ensure the USB-B cables support to achieve the best performance for these devices?

Answer: B

Explanation:
Correct Answer. B. USB 2.0 USB 2.0 is the most appropriate choice for printers and scanners that utilize USB-B connectors, as it offers a balance of compatibility and performance with data transfer speeds sufficient for typical printing and scanning tasks.
Option A is incorrect because USB 1.1 provides significantly slower data transfer rates, which may not support the efficient functioning of modern printers and scanners.
Option C is incorrect because although USB 3.0 offers higher data transfer speeds, USB-B connectors are rarely configured to support this standard; most printer and scanner devices do not require nor utilize USB 3.0 speeds.
Option D is incorrect because USB-C refers to the connector shape and interface standard, which is different from USB-B and generally not compatible without adapters.


NEW QUESTION # 41
What policy should be prioritized to protect user data when employees are allowed to use their own devices for work purposes (BYOD)?

Answer: D

Explanation:
Correct Answer. C. Require that all work-related data on personal devices be stored in encrypted form Encrypting data on personal devices is crucial to ensure that confidential information remains secure, even if the device is compromised or stolen.
Option A is incorrect because while antivirus is important, it does not directly protect the confidentiality of data stored on the device.
Option B is incorrect because password protection alone is insufficient for securing sensitive corporate data on personal devices.
Option D is incorrect because using public Wi-Fi networks increases the risk of data interception and is a poor practice for data security.


NEW QUESTION # 42
What actions can help resolve overheating in a laptop? (Choose two)

Answer: A,B


NEW QUESTION # 43
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