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Microsoft MB-230試験に備えるために、候補者はMicrosoftのトレーニングコース、学習ガイド、練習問題を利用することができます。これらのリソースは、候補者が試験形式に慣れ、カバーされるトピックを理解し、実際の試験に似た問題に回答する練習をするのに役立ちます。
当社Jpexamのすべての専門家および教授の唯一の目標は、すべての人々に最適で適切なMB-230学習教材を設計することです。多くの顧客のさまざまな要求に応じて、彼らはすべての顧客向けに3つの異なるバージョンのMB-230認定試験ガイド資料を設計しました：PDF、ソフト、およびAPPバージョン。弊社のMB-230試験問題を使用するすべての人がMB-230試験に合格し、関連する認定資格を取得できることを心から願っています。そして、MB-230試験問題の合格率は98％以上です。
MB-230試験を受けるために、候補者は顧客サービス業務を十分に理解し、顧客サービスのためにMicrosoft Dynamics 365を実装した経験を持っている必要があります。また、他のMicrosoft製品やサービスとの統合など、Dynamics 365プラットフォームの機能と機能に精通している必要があります。
質問 # 143
You work for a pharmaceutical company that distributes vaccines.
Vaccines must be kept below negative 60 degrees Celsius or they cannot be used. The company requires a solution that meets the following requirements:
* Monitor vaccine temperatures during transportation.
* Create a customer service case if the temperature goes above negative 60 degrees Celsius.
You need to implement the solution.
Which technologies should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
正解：
解説：
Explanation
質問 # 144
You must set up the following:
A work stream must be configured to use Twitter.
The cases must automatically go to the next available sales representative.
Any existing case that comes in must be assigned automatically to the sales representative who worked on the case originally.
You need to choose the correct setting.
Which setting should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
正解：
解説：
Explanation
Graphical user interface, application Description automatically generated
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/channels
https://docs.microsoft.com/en-us/dynamics365/customer-service/set-up-entity-workstream
https://docs.microsoft.com/en-us/dynamics365/customer-service/create-workstreams
質問 # 145
You are customizing a Dynamics 365 Customer Service implementation for a call center.
The call center wants to enable SMS as a channel for the customer service department.
You need to complete the SMS channel configuration.
Which account information should you use for each provider? To answer, drag the appropriate types of account information to the correct SMS channel provider. Each type of account information may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
正解：
解説：
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/configure-sms-channel-twilio
https://docs.microsoft.com/en-us/dynamics365/customer-service/configure-sms-channel
質問 # 146
A company uses Omnichannel for Customer Service.
The company experiences increased incoming live chats from the company website regarding several product recalls. To handle these calls, the company designates agents who have specialized training to manage the conversations.
The conversations must meet the following requirements:
* Calls must be routed to the designated agents.
* Agents must follow legally approved standardized answers to customer questions.
* Agents must be able to reference several knowledge base articles associated with the recalls quickly.
* Greeting and sign off messages must be standardized.
You need to configure the system.
Which components should you configure? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
正解：
解説：
質問 # 147
You are a customer service representative using Dynamics 365 Customer Service Hub.
You need to link the knowledge base records that relate to cases and send articles to customers.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in them correct order.
正解：
解説：
Explanation
質問 # 148
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さらに、Jpexam MB-230ダンプの一部が現在無料で提供されています：https://drive.google.com/open?id=1pZLyni-9VobEl3MInjftXGP6HxjP358Y