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SAP C-BCSCX-2502 Exam Overview:

Certification Vendor:	SAP
Exam Name:	Positioning SAP Business Suite via SAP Customer Experience Solutions
Exam Number:	C-BCSCX-2502
Real Exam Qty:	30
Certificate Validity Period:	5 years
Related Certifications:	SAP Certified Presales Consultant SAP Certified CX Solution Advisor
Exam Duration:	60 minutes
Exam Format:	Multiple Choice, Multiple Response
Exam Price:	$500 - $700 USD
Available Languages:	English
Passing Score:	73%
Recommended Training:	Positioning SAP Business Suite via SAP Customer Experience Solutions
Exam Registration:	SAP Certification Hub
Sample Questions:	SAP C-BCSCX-2502 Sample Questions
Exam Way:	Online proctored / Onsite at SAP authorized test centers
Pre Condition:	Basic knowledge of SAP Business Suite and customer experience concepts; recommended 6 months of relevant experience
Official Syllabus URL:	https://learning.sap.com/certifications/sap-certified-associate-positioning-sap-business-suite-via-sap-customer-experience-solutions

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SAP C-BCSCX-2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 2	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 3	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.

SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q27-Q32):

NEW QUESTION # 27
Which of the following actions can you perform in SAP Customer Data Cloud?

A. You can manage customer segments.
B. You can migrate data using the Data Workbench.
C. You can analyze customer preferences for communication.
D. You can record all master data (customer, products, organization) in a central database.

Answer: C

NEW QUESTION # 28
How does SAP Service Cloud version 2 help organizations achieve their customer experience targets?

A. By executing marketing campaigns for product service
B. By connecting and delivering data from the value chain and process flow
C. By focusing on back-end service operations
D. By providing a dedicated self-service experience as a forecast

Answer: B

NEW QUESTION # 29
Which of the following are solution capabilities of SAP Emarsys?
Note: There are 3 correct answers to this question.

A. Automation Programs
B. Web Page Creation and Generation
C. Processing Leads and Opportunities
D. Smart Analytics
E. Advanced Segmentation

Answer: A,D,E

NEW QUESTION # 30
Your customer wants to sell their products and services through the internet.
Which application would you recommend?

A. SAP Commerce Cloud
B. SAP Service Cloud Version 2
C. SAP Business Technology Platform
D. SAP Sales Cloud Version 2

Answer: A

NEW QUESTION # 31
Which of the following features are available in SAP Service Cloud Version 2?
Note: There are 2 correct answers to this question.

A. Omnichannel experience
B. Agent Desktop
C. Guided selling
D. Billing

Answer: A,B

NEW QUESTION # 32
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