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Salesforce Advanced-Cross-Channel Exam Syllabus Topics:

SectionObjectives
Topic 1: Cross-Channel Marketing Strategy- Use cases for cross-channel campaigns
- Omnichannel customer engagement principles
Topic 2: Data Management and Segmentation- Customer data ingestion and unification
- Audience segmentation and targeting
Topic 3: Measurement and Optimization- Campaign performance tracking
- Attribution and reporting concepts
Topic 4: Journey Orchestration- Customer journey design and automation
- Event-driven marketing flows
Topic 5: Personalization and Messaging- Dynamic content and decisioning
- Personalized content delivery across channels

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Salesforce Advanced Cross Channel Accredited Professional Sample Questions (Q59-Q64):

NEW QUESTION # 59
How does Marketing cloud connect help when you want to trigger journey when a record is created in sales cloud contact, Select 2.

Answer: C,D


NEW QUESTION # 60
Which two statements are true when using Journey Data and Contact Data within Journey Builder?

Answer: C,D


NEW QUESTION # 61
Where would you set a threshold limit in social studio

Answer: B

Explanation:
* Understanding Threshold Limits: In Social Studio, a threshold limit is a setting that determines how many mentions of specific keywords or topics you want to trigger an alert. This helps you manage the volume of social data and focus on the most important conversations.
* Navigating Social Studio: Social Studio is organized around workspaces, which are collaborative spaces for teams to manage social media activities.
* Workspace Settings as the Key: Workspace settings control how individual workspaces operate, including things like user roles, post approval workflows, and notification settings. It makes sense that thresholds related to monitoring are controlled at the workspace level.
* Detailed Steps Within Workspace Settings:
* Access Workspace Settings: In Social Studio, you navigate to " Admin " and then find the specific workspace where you want to set the threshold. Within that workspace, you ' ll see a " Workspace Settings " option.
* Notification Settings: Within " Workspace Settings, " you look for a section related to " Notifications " or " Alerts. " This is where you configure how and when you want to be notified about social media activity.
* Threshold Configuration: Within the notification settings, you ' ll find options to set thresholds for different types of mentions. For example, you might set a threshold to receive an email alert if your brand name is mentioned more than 50 times in an hour.
* Why Other Options Are Incorrect:
* A. Enterprise Admin Settings: Enterprise admin settings control overall Social Studio account settings, user management, and integrations, but they don ' t manage workspace-specific notifications.
* C. Tab in Engage: Engage tabs are used to view and interact with social media content. While you might see alerts based on a threshold in Engage, you don ' t set the threshold itself there.
* D. Column in Engage: Engage columns are customizable views of social media content within a tab. They are used for monitoring and engagement, but not for setting threshold limits.
* " Thresholds " in " Admin " settings refer to the total count for mentions or posts in a topic profile, not the threshold limit for notifications for social listening.
In Summary:
Workspace settings in Social Studio are where you control the notification thresholds, making B. workspace settings the correct answer. You configure the criteria and frequency at which you want to receive alerts about specific social media mentions within the workspace settings.


NEW QUESTION # 62
How dots social studio unify anonymous and known identities?

Answer:

Explanation:
Deterministic matching


NEW QUESTION # 63
How does the Wait by Duration activity in Journey Builder work?

Answer: C


NEW QUESTION # 64
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