Valid ITILFNDv4 Test Syllabus & New ITILFNDv4 Test Answers

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EXIN ITILFNDv4 Exam Syllabus Topics:

SectionWeightObjectives
ITIL Guiding Principles15%- Think and work holistically
- Collaborate and promote visibility
- Optimize and automate
- Progress iteratively with feedback
- Keep it simple and practical
- Start where you are
- Focus on value
ITIL Practices30%- Service management practices
  • 1. Change enablement
    • 2. Capacity and performance management
      • 3. Availability management
        • 4. Incident management
          • 5. Problem management
            • 6. Business continuity management
              • 7. Service level management
                • 8. Service request management
                  - General management practices
                  • 1. Information security management
                    • 2. Continual improvement
                      • 3. Relationship management
                        • 4. Supplier management
                          - Technical management practices
                          • 1. Software development and management
                            • 2. Infrastructure and platform management
                              • 3. Deployment management
                                Key Concepts of Service Management15%- Value, value co-creation, stakeholders
                                - Service management as a practice
                                - Services, service offerings, service relationships
                                Technology and Information Management10%- Information management principles
                                - Role of technology in service management
                                Organizational Structure and Roles10%- Key roles and responsibilities
                                - Teams and groups
                                ITIL Service Value System20%- Continual improvement
                                - Service value chain
                                • 1. Improve
                                  • 2. Obtain/build
                                    • 3. Design and transition
                                      • 4. Deliver and support
                                        • 5. Plan
                                          • 6. Engage
                                            - Governance
                                            - Purpose and components

                                            >> Valid ITILFNDv4 Test Syllabus <<

                                            100% Pass Quiz High-quality ITILFNDv4 - Valid ITIL 4 Foundation Test Syllabus

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                                            EXIN ITIL 4 Foundation Sample Questions (Q363-Q368):

                                            NEW QUESTION # 363
                                            Identify the missing word in the following sentence.
                                            The purpose of the supplier management practice is to ensure that the organization's suppliers and their [?] are managed appropriately to support the seamless provision of quality products and services.

                                            Answer: D


                                            NEW QUESTION # 364
                                            Which is the CORRECT explanation of the 'R' role in a RACI matrix?

                                            Answer: D


                                            NEW QUESTION # 365
                                            What includes governance as a component?

                                            Answer: A


                                            NEW QUESTION # 366
                                            Which practice includes conducting regular reviews to ensure that services are still appropriate and relevant?

                                            Answer: C


                                            NEW QUESTION # 367
                                            Which term could be used to refer to a single person who has independently subscribed to a service?

                                            Answer: A


                                            NEW QUESTION # 368
                                            ......

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