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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Objectives
Service Value Chain Activities
Key Concepts of Service Management	- Guiding Principles - Four Dimensions of Service Management - Service Value System (SVS)
Continual Improvement
ITIL Practices	- General Management Practices - Service Management Practices - Technical Management Practices

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EXIN ITIL 4 Foundation Sample Questions (Q251-Q256):

NEW QUESTION # 251
Which service level metrics are BEST for measuring user experience?

A. Operational metrics
B. Metrics linked to defined outcomes
C. Metrics for the percentage of uptime of a service
D. Single system-based metrics

Answer: B

NEW QUESTION # 252
Which statement about service offerings is CORRECT?

A. Each service should be described to consumers as a single service offering
B. Service offerings include the transfer of goods from the consumer to the provider
C. The same product can be used as a basis for more than one service offering
D. Service offerings describe how providers and consumers cooperate to co-create value

Answer: C

NEW QUESTION # 253
Which statement about the use of measurement in the 'start where you are' guiding principle is CORRECT?

A. Measured data is always more accurate than direct observation
B. It should always be used to support direct observation
C. It should always be used instead of direct observation
D. The act of measuring always positively impacts results

Answer: B

NEW QUESTION # 254
A good way to apply the ITIL guiding principle 'keep it simple and practical' is to:

A. Understand that fast does not mean incomplete
B. Adopt a practice which is easy to follow
C. Communicate so that the audience will hear
D. Re-use nothing from the current state

Answer: B

Explanation:
This principle emphasizes the importance of simplicity in processes and practices, ensuring they are practical and easy to implement.

NEW QUESTION # 255
Which is an activity of the 'problem management' practice?

A. Resolution of incidents in a time that meets customer expectations
B. Prioritization of problems based on the risk that they pose
C. Restoration of normal service operation as quickly as possible
D. Authorization of changes to resolve the cause of problems

Answer: B

NEW QUESTION # 256
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