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| Section | Weight | Objectives |
|---|---|---|
| Asset and Maintenance Management | 5% | - Explain how maintenance plans and maintenance rules are used - Given a scenario, determine the appropriate asset management setup |
| Managing Work Orders | 23% | - Given a scenario, configure work order processes, parameters, and field settings - Apply the appropriate product and price book configurations for a scenario - Explain the work order lifecycle and applicable statuses - Distinguish between work order line item types and their usage |
| Managing Scheduling and Dispatch | 28% | - Determine the appropriate optimization rules and service objectives for a scenario - Explain the usage of complex work and work capacity - Explain the difference between global, local, and emergency scheduling - Given a scenario, determine the appropriate dispatch and scheduling settings - Demonstrate how to use the dispatcher console |
| Inventory and Order Management | 10% | - Explain the inventory and order management process - Distinguish between product items, product item transactions, and product requests - Given a scenario, determine the appropriate settings for product item tracking |
| Managing Resources | 16% | - Demonstrate how to use time off to manage resource availability - Given a scenario, determine the appropriate resource type (e.g., crews, technicians) - Explain the relationships between service territories, operating hours, and shifts |
| Field Service Mobile App | 10% | - Explain how to use the Field Service mobile app to perform field service tasks - Demonstrate how to configure offline data and push notifications - Given a scenario, determine the appropriate configuration for the Field Service mobile app |
| Field Service Intelligence | 3% | - Explain how Field Service Intelligence (FSI) dashboards are used |
| Quoting and Pricing | 5% | - Given a scenario, determine the appropriate settings for quoting and pricing |
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NEW QUESTION # 85
Technicians earn certifications that must be renewed periodically to ensure their skills remain up to date.
How can these certifications be managed on the Resource?
Answer: C
Explanation:
This option allows the Resource Skill to expire when the certification expires, and prevents the resource from being scheduled for jobs that require that skill. References:https://help.salesforce.com/s/articleView?id=sf.
fs_resource_skills.htm&type=5
NEW QUESTION # 86
Universal Containers has dispatchers who can set up new territories, define new schedule policies, and control settings on the Gantt chart.
In addition to Field Service Lightning Dispatcher Permissions and the Field Service Lightning Dispatcher License, which permissions should a Consultant assign to the dispatchers?
Answer: C
Explanation:
Field Service Lightning Admin Permissions are required to set up new territories, define new schedule policies, and control settings onthe Gantt chart. These permissions allow users to access and modify field service settings and objects.
References: https://help.salesforce.com/s/articleView?id=sf.fsl_permissions.htm&type=5
NEW QUESTION # 87
A customer wants to return a defective product instead of scheduling a Service Appointment.
How should this product be tracked in Salesforce Field Service?
Answer: B
Explanation:
This option allows tracking the return of a defective product and its replacement with a new one, ifapplicable.
References:https://help.salesforce.com/s/articleView?id=sf.fs_return_orders_overview.htm&type=5
NEW QUESTION # 88
Universal Containers performs multi-staged jobs, where the second job can only begin after completion of the first job. How should aConsultant recommend implementing this process?
Answer: D
Explanation:
To perform multi-staged jobs, where the second job can only begin after completion of the first job, two service appointments can be created and linked by setting the Related Service Appointment field on the second service appointment to point to the first one, and setting the Time Dependency field to After Previous.
Creating one service appointment with the total duration of the two jobs and assigning two resources would not ensure that the second job starts after the first one. Creating two service appointments and scheduling them to the same resource or creating one service appointment and scheduling it to twodifferent resources would not create a dependency between the jobs. References: https://help.salesforce.com/s/articleView?id=sf.
fs_service_appointments.htm&type=5https://help.salesforce.com/s/articleView?id=sf.
fs_service_appointment_dependencies.htm&type=5
NEW QUESTION # 89
Universal Containers would like to provide Field Service Technicians the ability to capture details and customer approval on completed work so that the details can be compiled and sent to the customer electronically. What should a Consultant recommend to meet this requirement?
Answer: A
Explanation:
Service Reports aredocuments that summarize the details and outcomes of a service appointment such as work performed, products consumed, customer feedback, etc.[72]. Using the standard Service Report would allow Field Service Technicians to capture details and customer approval on completed work and send them to the customer electronically by generating and emailing service reports from the Field Service Mobile App or the web browser[73]. Creating a Process Builder to generate a report would not allow Field Service Technicians to capture details and customer approval on completed work. Process Builder is a tool that allows users to automate workflows based on specified criteria and actions[74]. Creating a custom report would not allow Field Service Technicians to capture details and customer approval on completed work. Custom reports are reports that allow users to view data based on specific criteria such as objects, fields, filters, or charts[75].
Using the standard Work Order email template would not allow Field Service Technicians to capture details and customer approval on completed work. Email templates are templates that allow users to send predefined emails with merge fields[76]. References: https://help.salesforce.com/s/articleView?id=sf.
fs_service_reports_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.
fs_service_reports_generate.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.process_overview.
htm&type=5 https://help.salesforce.com/s/articleView?id=sf.reports_builder_overview.
htm&type=5https://help.salesforce.com/s/articleView?id=sf.email_templates_overview.htm&type=5
NEW QUESTION # 90
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