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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

SectionObjectives
Topic 1: Understand High-Velocity IT Concepts- High-velocity IT
- Digital transformation
- IT transformation
- Digital products
- Digital organization
- Digital technology
Topic 2: Digital Product Lifecycle- Service value creation
- ITIL operating model
- Digital product lifecycle
- Value streams
Topic 3: Guiding Principles for High-Velocity IT- Application of ITIL guiding principles
- DevOps culture
- Lean practices
- Continuous improvement
- Agile methods
Topic 4: Contribute to Value with Digital Products- Co-created value
- Fast development
- Resilient operations
- Assured conformance
- Valuable investments
Topic 5: High-Velocity IT Techniques and Practices- Testing and validation
- Security and risk management
- Cloud computing
- Automation
- Architecture and design

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Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions (Q74-Q79):

NEW QUESTION # 74
An organization uses software robots to process the claim forms, documents and images submitted by its customers via the organization's mobile application.
What are the software robots an example of?

Answer: A

Explanation:
Software robots used to automate processing of claim forms, documents, and images are an example of digital technology. They represent enabling technologies such as automation and intelligent processing tools that support service delivery and improve efficiency within digital services, rather than being a product or a management approach.


NEW QUESTION # 75
An IT department has reduced its lead time for releasing application changes by using continuous integration/continuous delivery (CI/CD). However, there are still delays, particularly at the start of projects as developers wait for environments to be created.
How can the 'deployment management' practice be utilized to minimize these delays?

Answer: D

Explanation:
The deployment management practice can minimize delays by automating the deployment of infrastructure, ensuring that development environments are provisioned quickly and consistently, which removes bottlenecks at the start of projects.


NEW QUESTION # 76
Which is a type of digital transformation?

Answer: C

Explanation:
Creating products and services that include digital technology represents digital transformation, as it fundamentally changes how value is created and delivered through the integration of digital capabilities.


NEW QUESTION # 77
An organization is considering its options for mitigating service continuity risks in an effort to ensure resilient operations. It has determined alternative sites that are suitable for use to resume normal operations in the event of a natural disaster, established data backup capabilities and identified manual ways of working.
Which would be the BEST option this organization could consider to complete its overall risk mitigation?

Answer: C

Explanation:
To complete its overall risk mitigation, the organization should ensure the plan is tested. Testing validates that backup sites, data recovery, and manual processes actually work in practice, ensuring resilience during a real disaster.


NEW QUESTION # 78
An organization has decentralized its IT function and assigned the responsibility for digital technologies to its business units. There is concern that this approach has made it difficult to manage risks that could impact the entire organization.
Which is the BEST approach this organization can take to initially address this concern?

Answer: A

Explanation:
When IT and digital responsibilities are decentralized, organization-wide risk can become fragmented and inconsistently managed. To address concerns about risks that could impact the entire organization, the governing body must retain ownership of enterprise-level, existential risks.
This ensures that high-impact risks are identified, assessed, and managed at the appropriate strategic level, maintaining overall coherence in risk governance.


NEW QUESTION # 79
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