Microsoft Dynamics 365 Field Service Functional Consultant valid exam simulator & Microsoft Dynamics 365 Field Service Functional Consultant exam study torrent & Microsoft Dynamics 365 Field Service Functional Consultant test training guide

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Microsoft MB-240 Exam Syllabus Topics:

SectionWeightObjectives
Configure Dynamics 365 Field Service20%- Configure Field Service settings
  • 1. Configure organizational units and resources
    • 2. Set up Field Service parameters
      Manage Inventory and Assets15%- Inventory management
      • 1. Track customer assets
        • 2. Manage products and stock
          Schedule and Dispatch Work20%- Resource scheduling
          • 1. Optimize scheduling and routing
            • 2. Use schedule board
              Field Service Mobile and Customer Experience20%- Mobile app configuration
              • 1. Configure Field Service mobile app
                • 2. Enable offline capabilities
                  - Customer engagement
                  • 1. Service feedback management
                    • 2. Customer communication workflows
                      Work Order Management25%- Manage work orders lifecycle
                      • 1. Create and manage work orders
                        • 2. Manage incidents and service tasks

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                          Microsoft Dynamics 365 Field Service Functional Consultant Sample Questions (Q64-Q69):

                          NEW QUESTION # 64
                          Drag and Drop Question
                          Your company wants to use Microsoft Dynamics 365 Customer Voice to obtain feedback on their customers' on-site service experience.
                          You need to create an alert based on the survey results.
                          Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

                          Answer:

                          Explanation:


                          NEW QUESTION # 65
                          A customer wants work orders to have service-level agreements (SLA) enforced for emergency high-priority work orders.
                          In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.

                          Answer:

                          Explanation:

                          Explanation:


                          NEW QUESTION # 66
                          Your customer is a national auto repair center that provides services for vehicles. They are currently using Dynamics 365 Field Service for scheduling all of their services in each of their shops.
                          Each shop is set up as an Organizational Unit and resources are aligned to those shops accordingly.
                          You need to set up a universal Requirement Group Template for scheduling oil changes that will require both a service technician and a bay in the shop.
                          Which settings do you need to configure in the Requirement Group Template to ensure that this can be used by each shop respectively? To answer, select the appropriate fields in the answer area.
                          NOTE: Each correct selection is worth one point.

                          Answer:

                          Explanation:


                          NEW QUESTION # 67
                          Your customer wants to set up a minimum charge of $100 for the first 45 minutes of being onsite for a work order.
                          You need to set up this requirement in Microsoft Dynamics 365 Field Service.
                          Which two actions should you perform? Each correct answer presents part of the solution.
                          NOTE: Each correct selection is worth one point.

                          Answer: C,E


                          NEW QUESTION # 68
                          You need to ensure the prop master can use their mobile app when visiting the Natural History Museum.
                          Which five actions should you perform in sequence? To answer, move the five appropriate actions from the list of actions to the answer area. Arrange the five appropriate actions in the Correct order.

                          Answer:

                          Explanation:

                          Explanation:


                          NEW QUESTION # 69
                          ......

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