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EXIN ITILFND_V4 Exam Syllabus Topics:

SectionObjectives
Topic 1: ITIL Practices Overview- General management practices (e.g., continual improvement, risk management)
- Technical management practices (e.g., deployment management, infrastructure and platform management)
- Service management practices (e.g., incident management, service desk, change enablement)
Topic 2: ITIL Service Value System (SVS)- Governance
- Guiding principles
- Service value chain
- Opportunity, demand, and value
- Continual improvement
Topic 3: Key Concepts of Service Management- Value and value co-creation
- Organizations, service providers, service consumers
- Products and services relationship
Topic 4: Four Dimensions of Service Management- Information and technology
- Value streams and processes
- Partners and suppliers
- Organizations and people

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EXIN ITIL 4 Foundation Sample Questions (Q110-Q115):

NEW QUESTION # 110
Which practice has a purpose that includes managing risks to confidentiality, integrity and availability?

Answer: B


NEW QUESTION # 111
Which of the following can be used to access service desks?

Answer: C


NEW QUESTION # 112
What is the value of a service?

Answer: D


NEW QUESTION # 113
Which of the following ensures that a service provider and a service consumer continually co- create value?

Answer: D


NEW QUESTION # 114
Which practice nurtures links with stakeholders at strategic and tactical levels?

Answer: D


NEW QUESTION # 115
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