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Salesforce Slack-Con-201 Exam Syllabus Topics:

Section	Weight	Objectives
Migration and Change Management	5%	- Adoption and enablement 1. Training and change management plans 2. Best practices for Slack adoption - Migration planning 1. Data migration strategies 2. Transition from other platforms
Security	18%	- Authentication and access 1. Single Sign-On (SSO) configuration 2. Domain verification and auto-provisioning - Slack security and compliance 1. Data Loss Prevention (DLP) 2. Enterprise Key Management (EKM) 3. Retention policies and export
Channel Strategy	25%	- User Groups and permissions 1. User Group creation and management 2. Default channels and channel management policies - Channel architecture design 1. Public vs. private channel strategy 2. Channel naming conventions and organization 3. Channel segments and cross-org channels
Governance and Administration	20%	- Governance framework 1. Data governance and compliance 2. Channel management policies 3. Acceptable use policies - Workspace administration 1. Workspace settings and policies 2. Guest access management 3. Roles and permissions
Discovery	20%	- Stakeholder analysis 1. Conduct discovery workshops 2. Identify key stakeholders and decision-makers - Gather requirements 1. Understand business goals and collaboration needs 2. Identify current workflows and pain points
Workflows and Integrations	12%	- Integrations and apps 1. App management and distribution 2. Third-party integrations - Workflow Builder 1. Automate routine processes 2. Custom workflow templates

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Salesforce Certified Slack Consultant Sample Questions (Q41-Q46):

NEW QUESTION # 41
You are designing Admin Essentials materials for your client. As you are reviewing the Policies & Settings documentation, you learn that Workspace Admins do not have permission to approve app requests.
How do you proceed with your curriculum design?

A. Consult with your learning lead to discuss if and how they would like you to cover app approvals in your training materials.
B. Speak to the client's technical architect and encourage them to turn on app approval across the organization.
C. Only invite Org Owners and Admins to the Admin Essentials training so you can cover app approvals.
D. Deliver your standard material about apps and encourage training participants to ask IT to enable app approval.

Answer: A

Explanation:
The correct answer is A . Admin enablement must be tailored to the actual roles, permissions, and governance model configured for the client. If Workspace Admins do not have permission to approve app requests, then app approval content cannot be delivered as if those admins can perform that task. The proper consultant action is to consult with the learning lead and decide whether app approvals should be covered conceptually, excluded, or redirected to the correct audience such as Org Owners or Org Admins. Option B is weak because it delivers generic content that does not match the client's configured permissions and may create confusion.
Option C is too aggressive because the training audience should not be changed without validating the learning plan and stakeholder expectations. Option D is outside the enablement role; the consultant should not push a configuration change merely to match standard training material. The curriculum must follow the client's operating model, not the other way around.
Reference topic: Learning and Enablement - role-based admin training, permission-aware curriculum design, stakeholder alignment, and Admin Essentials customization.

NEW QUESTION # 42
A company is integrating Slack and wants to establish a structured approach for managing requests for new Slack channels. What is the best practice to handle these requests?

A. Implement an automated bot that approves all channel creation requests instantly
B. Set up a dedicated channel for channel creation requests where users can post their requests, which are then reviewed and approved by Workspace Admins
C. Allow all users to create channels freely without any approval process to encourage autonomy
D. Require users to send an email to the IT department for every channel request

Answer: B

Explanation:
A dedicated channel for channel requests with review and approval by Workspace Admins offers a structured and controlled process. It allows for oversight while also accommodating user requests in an organized manner.

NEW QUESTION # 43
Your client is trying to increase Slack adoption across their grid. Their current setting for private channel creation is set to Workspace Admins and Owners only. They would like to make this available for everyone except guests.
Where can this change be made?

A. Adjust channel management settings by going to org settings, organization policies, then select permissions and update channel management policy for private channels.
B. Adjust channel management settings in org settings, channel management to make sure all workspaces get the same settings.
C. Adjust channel management settings in workspace settings and channel management for individual workspaces where the Slack adoption was low.
D. Members can adjust channel management settings in individual workspaces where the Slack adoption was low.

Answer: A

Explanation:
The correct answer is B . The client is on Enterprise Grid and wants to change private-channel creation permissions across the grid, not only inside selected workspaces. That makes this an org-level policy decision.
The appropriate path is org settings, organization policies, permissions, then the channel management policy for private channels. Option A is wrong because adjusting individual workspace settings would create inconsistent behavior across the grid and would not satisfy a grid-wide adoption policy. Option C is close but too imprecise; the tested location is organization policies under permissions, not simply "org settings, channel management." Option D is invalid because members cannot change administrative channel-creation policies.
From a governance standpoint, allowing everyone except guests to create private channels can reduce admin bottlenecks and increase adoption, but it must still be controlled centrally so the client maintains a consistent permission model across all Enterprise Grid workspaces.

NEW QUESTION # 44
A multinational corporation using Slack wants to implement a unified communication policy across its global offices while considering regional differences. What approach should they take to configure their Slack settings?

A. Customize settings for each region without any unified corporate guidelines
B. Apply the same settings uniformly across all regions without modifications
C. Delegate the responsibility of setting configurations to individual team leaders in each region
D. Develop a core set of global settings and allow regions to adapt them as needed

Answer: D

Explanation:
Developing a core set of global settings with the flexibility for regional adaptations strikes a balance between maintaining a unified communication policy and respecting regional differences, ensuring coherence and adaptability.

NEW QUESTION # 45
A marketing agency is seeking to improve collaboration and coordination across various campaigns using Slack. What is an appropriate Slack use case to suggest in this scenario?

A. Encouraging the use of Slack only for urgent communications and time-sensitive issues
B. Recommending that most campaign coordination take place outside of Slack to maintain channel clarity
C. Creating individual channels for each campaign to organize discussions, timelines, and shared files
D. Setting up a general channel for all agency-wide communications without specific campaign focus

Answer: C

Explanation:
Individual channels for each campaign provide a focused space for collaboration and coordination, allowing for more efficient management of discussions, timelines, and resources specific to each campaign.

NEW QUESTION # 46
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