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| Section | Weight | Objectives |
|---|---|---|
| Troubleshooting and Diagnostics | 15% | - Identify common hardware and software issues - Use built-in tools: Console, Activity Monitor, Diagnostics - Resolve startup, performance, and crash problems |
| Network and Connectivity | 15% | - Troubleshoot network and connectivity problems - Configure Wi-Fi, Bluetooth, and cellular connections - Use AirDrop, Continuity, and Handoff features |
| Device Setup and Configuration | 20% | - Manage settings, preferences, and profiles - Set up and activate iPhone, iPad, and Mac - Configure Apple Account and iCloud services |
| Security and Privacy | 15% | - Configure privacy settings and permissions - Protect data and resolve security issues - Implement security features: FileVault, Activation Lock, Find My |
| Software, Apps, and Content Management | 20% | - Update and restore iOS, iPadOS, and macOS - Manage media, files, and storage - Install, update, and troubleshoot apps |
| User and Account Management | 15% | - Secure accounts with passwords, biometrics, and recovery - Resolve account access and sync issues - Create and manage user accounts |
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NEW QUESTION # 243
What should you do if an app on your iPhone stops responding?
Answer: C
Explanation:
If an app on your iPhone stops responding, closes unexpectedly, or won't open, one of the possible solutions is to force the app to close and reopen the app. This can help clear any temporary issues that may cause the app to malfunction. To force the app to close, you need to swipe up from the bottom of the screen until all running app cards appear, then swipe up on the app card to quit the app. To reopen the app, you need to tap the app icon on the Home Screen or in the App Library. The other options are not recommended as the first steps to troubleshoot an unresponsive app, as they may have unwanted consequences or not address the root cause of the problem.
* Deleting the app and redownloading it from the App Store may result in losing data that was stored in the app, and it may not fix the problem if the app is incompatible with your device or software version.
* Resetting all settings will erase all your customized settings, such as network, privacy, accessibility, and general preferences, and restore them to the default values. This may not fix the problem if the app is corrupted or has a bug.
* Restarting the device may help resolve some minor glitches, but it may not fix the problem if the app is conflicting with another app or service, or if the app needs an update. References:
* Apple Device Support Exam Prep Guide, page 9
* If an app on your iPhone or iPad stops responding, closes unexpectedly, or won't open
NEW QUESTION # 244
What should you do to run system diagnostics on Mac?
Answer: B
Explanation:
Activity Monitorallows running system diagnostics viaView > Run System Diagnostics, generating a report for troubleshooting (saved in /var/tmp).
* Option B: Console views logs, not runs diagnostics.
* Option C: Feedback Assistant submits issues, not runs diagnostics directly.
* Option D: Diagnostic Reporter isn't a macOS app.
* Option A: Correct per macOS tools.References: Apple Support - "Use Activity Monitor on your Mac" (support.apple.com/HT201464).
NEW QUESTION # 245
Which of these activities can you review when you examine macOS Recovery logs?
Answer: C
Explanation:
The macOS Recovery Log records messages generated while the Mac is operating in macOS Recovery. These messages can help troubleshoot recovery-related operations, including system actions associated with installation, recovery, and other utilities. Apple allows the Recovery Log to display errors only, errors and progress information, or all logged messages. This makes option B the appropriate answer. Recovery logs are not limited to hardware failures or kernel panics, and they do not expose user passwords, encryption secrets, or other sensitive security keys. They also are not designed as an iCloud account or device-activation history database. The Recovery Log can be filtered for specific text and saved to a file when detailed troubleshooting information needs to be reviewed or provided to support personnel.
NEW QUESTION # 246
Match the macOS library resources listed on the left to the descriptions on the right by dragging responses to the correct target areas. Responses may be used once, more than once, or not at all.
Answer:
Explanation:
NEW QUESTION # 247
Scenario
Andre created a Keynote presentation on his iPad that he wants to access on the desktop of his MacBook Air.
Select the setting in the sidebar that Andre should turn on to access iCIoud Drive on his Mac.
Answer:
Explanation:
NEW QUESTION # 248
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