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Salesforce BA-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Data and Process Understanding in Salesforce	20%	- Data modeling concepts in Salesforce - Process mapping and optimization
Topic 2: Stakeholder Engagement	20%	- Communication and collaboration strategies - Stakeholder identification and analysis
Topic 3: User Stories and Agile Practices	15%	- Writing effective user stories and acceptance criteria - Agile/Scrum collaboration with development teams
Topic 4: Business Analysis Fundamentals	20%	- Role of a Business Analyst in Salesforce ecosystem - Business process analysis and improvement
Topic 5: Requirements Development and Management	25%	- Requirements elicitation techniques - Requirements documentation and validation

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The Salesforce Certified Business Analyst (BA-201) PDF dumps provide you with everything that you must need in BA-201 exam preparation and enable you to crack the final BA-201 exam quickly. The Salesforce BA-201 Exam Questions are being updated on a regular basis. As you know the BA-201 exam syllabus is being updated on a regular basis.

Salesforce Certified Business Analyst Sample Questions (Q57-Q62):

NEW QUESTION # 57
Cloud Kicks is implementing cases to handle its growing volume of customer inquiries. The Business analyst (BA) on the implementation has 2 years of experience with Service Cloud. This is one of the user stories the BA wrote for the implementation:
A customer service representative wants to use Salesforce Macros to update notes and change the case stats to close to reduce the time spent on each case.
Which mistake did the BA make when writing this user story?

A. The story included feature- specific language.
B. The incorrect persona was used in the story.
C. The story explained the value to the user.

Answer: A

NEW QUESTION # 58
What is used to declaratively move metadata from one environment to another?

A. Data Loader
B. Change Sets
C. Ant Migration
D. Import Wizard

Answer: B

Explanation:
Change Sets are used to declaratively move metadata from one environment to another in Salesforce. Change Sets are outbound sets of changes that can be sent from one Salesforce org to another using deployment connections. Data Loader, Import Wizard, and Ant Migration are not used to declaratively move metadata in Salesforce. References: https://help.salesforce.com/s/articleView?id=sf.changesets.htm&type=5

NEW QUESTION # 59
The business analyst is working with a stakeholder on a Salesforce project. The stakeholder needs an approval process on contract submissions. Sales managers want to see all contracts when the discount is greater than
20%. They will decline any contracts with a discount that is greater than 25%, but they want visibility into other highly discounted contracts.
Which acceptance criteria is the most effective for this scenario?

A. A sales manager wants to be notified when a contract has been submitted with a discount greater than
20% so the manager can approve or decline a discounted price.
B. Users in a sales manager role should have access to a button on contracts to click to approve or decline a contract with a discounted price of 2G% or more.
C. A sales manager wants to be able to approve contracts with a large discount and they need a validation rule related to contract discounts greater than 25%

Answer: A

Explanation:
This answer provides an example of effective acceptance criteria for the scenario of creating an approval process on contract submissions. Acceptance criteria are statements that define the conditions that a solution must meet to be accepted by the stakeholders or users. Acceptance criteria should be clear, concise, testable, and measurable. This answer meets these criteria by stating what a sales manager wants to do (be notified, approve or decline), when they want to do it (when a contract has been submitted with a discount greater than
20%), and how they can verify it (a discounted price). References: https://trailhead.salesforce.com/en/content
/learn/modules/salesforce-business-analyst-certification-prep/prepare-for-the-salesforce-business-analyst- certification-exam

NEW QUESTION # 60
Universal Containers is merging with another company that uses a different CRM. During requirements workshops, the incoming support team has been proactively sharing ideas, but the incoming sales team has been less engaged.
What should the BA do to ensure they are able to gather the necessary requirements?

A. Continue the requirements workshops and hope the salesforce become more responsive.
B. Put extra effort into following up with the sales team ... requirements.
C. Shift focus to the support team since they are proactively providing requirements.

Answer: B

Explanation:
Proactively engaging the sales team is crucial for gathering a comprehensive set of requirements:
Ensuring Inclusivity: All functional teams must provide input for a successful CRM merger. Salesforce encourages proactive engagement with less responsive stakeholders to ensure all perspectives are considered.
Addressing Resistance: Direct follow-ups allow the BA to uncover reasons for disengagement and address them effectively.
Balanced Requirements Gathering: This approach prevents an imbalance in requirements that may lead to solutions favoring one team over another.

NEW QUESTION # 61
A business analyst (BA) conducted a group workshop with stakeholders to understand and document in-scope business processes. The BA feels there are gaps between process steps.
What should the BA do to close the gaps or confirm the process steps?

A. Using strategy analysis, define models of how gaps in the business process can be resolved.
B. Conduct elimination with stakeholders regarding their parts of the process.
C. Review the documentation to ensure that information gathered about the process is correct.

Answer: A

Explanation:
This answer states that conducting elicitation with stakeholders regarding their parts of the process is what the BA should do to close the gaps or confirm the process steps after conducting a group workshop with stakeholders to understand and document in-scope business processes. Elicitation is a technique that involves asking questions, gathering information, or observing behaviors to understand the needs, expectations, and goals of the stakeholders or users. Conducting elicitation with stakeholders can help the BA to clarify any ambiguities, resolve any conflicts, verify any assumptions, and validate any information regarding their parts of the process. References: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business- analyst-quick-look/use-stakeholder-engagement-skills

NEW QUESTION # 62
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