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NEW QUESTION # 288
Case Study 4 - Northwind Traders
Overview
Northwind Traders is a publicly traded international investment firm that has offices in San Francisco, New York, Berlin, and London.
Northwind Traders has the following departments:
- IT
- Sales
- Investment
- Management
- Investor relations
- Legal and compliance
Users in the investment department work remotely.
The IT department in the London office provides support for the users in the Berlin office.
Existing Environment. Microsoft Office 365 Environment
Northwind Traders has a Microsoft 365 subscription that contains four users named User1, User2, User3, and User4. All the users are assigned Microsoft 365 E5 and Microsoft Teams Premium licenses. User3 is granted call delegation permissions for User2.
The company uses Calling Plans.
The subscription contains the devices shown in the following table.
Each user has a Teams Phone device.
An auto attendant is configured for the IT department support desk at the London office. Another auto attendant is configured for the investor relations department. The resource account for each auto attendant is assigned a Teams Phone Resource Account license.
Existing Environment. Partner Organization
Northwind Traders partners with a company named Contoso, Ltd. Contoso has a Cisco Webex video conferencing solution.
Existing Environment. Problem Statements
Northwind Traders identifies the following issues:
- When external customers call Direct Inward Dial (DID) numbers assigned to former employees of the San Francisco office, the customers receive a message that the number is out of service.
Management has requested that all calls to the DID numbers of former employees be directed to the call queue of the reception area at the San Francisco office.
- The users at Northwind Traders can accept meeting invitations from the users at Contoso by using SF_Dev_1, but the Northwind Traders users cannot join the meetings from SF_Dev_1.
- Employees report that the meeting schedule displayed on LN_Dev_2 includes confidential information, which breaches Northwind Traders security policies.
Requirements. Planned Changes
Northwind Traders plans to implement the following changes:
- For the auto attendant of the London office support desk, configure a DID number that will be used for all inbound and outbound calls. The solution must ensure that individual agents do NOT require dedicated phone numbers.
- Ensure that User1 can modify the greeting of the inbound call queue for the investor relations department by using the Teams client only.
- Ensure that external customers can call User2 without User3 being notified of the incoming call.
- Open a new office in South Africa.
Requirements. Technical Requirements
Northwind Traders identifies the following technical requirements:
- Create a report that estimates the bandwidth required for the planned office in South Africa.
- Ensure that all Northwind Traders users can enable end-to-end encryption.
- Ensure that all meetings scheduled by the users in the legal and compliance department have end-to-end encryption enabled by default.
- Minimize Calling Plan costs.
- Ensure that the users in the management department can create and schedule Teams events for 950 shareholders.
- Ensure that the management department users can manually approve event registrations for the shareholder meetings.
- Ensure that the investment department users can configure their emergency location by using the Teams client.
- Ensure that the users in the IT department can only access the Microsoft Teams admin center by using Privileged Identity Management (PIM).
- Ensure that all solutions follow the principle of least privilege.
Hotspot Question
Which Teams Phone feature supports the planned changes for the IT department, and which type of license is required? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation:
Box 1: Channel based call queue
A channel-based call queue can be configured with a Direct Inward Dialing (DID) number that can be used for both inbound and outbound calls. This allows callers to reach the queue directly via the DID number, and agents can also use the same DID number when making outbound calls.
Box 2: Teams Phone Standard
For a Teams channel-based call queue with a DID number used for both inbound and outbound calls, you'll need a Microsoft Teams Phone Resource Account license for the resource account associated with the call queue, along with PSTN connectivity (like Microsoft Calling Plan, Operator Connect, or Direct Routing). Additionally, users interacting with the call queue need Microsoft Teams Phone Standard licenses or equivalent.
Reference:
https://learn.microsoft.com/en-us/microsoftteams/create-a-phone-system-call-queue
NEW QUESTION # 289
You have a Microsoft Teams deployment.
Users in the marketing department at your company report that they cannot use their Teams client to schedule a town hall meeting.
You plan to use PowerShell to resolve the issue.
Which PowerShell cmdlet should you run first?
Answer: C
Explanation:
Town hall meetings in Microsoft Teams are large-scale events, often referred to as webinars or live events. For users to be able to schedule and host these events, the correct Teams policy must be in place. The New-CsTeamsEventsPolicy cmdlet allows administrators to create a policy specifically for organizing and managing large events, such as town halls.
Why Create a New Policy First: Since the marketing department users are having issues scheduling town hall meetings, it is likely that an events policy hasn't been configured or assigned to them yet. The first step is to create a new events policy that meets the requirements for town hall meetings, which can then be applied to those users.
NEW QUESTION # 290
You have a Microsoft Teams Phone deployment that uses Direct Routing. The deployment has the following configurations:
- Direct Routing Session Border Controller (SBC) public IP subnet:
198.51.100.0/24
- Teams client external IP subnet: 203.0.113.0/24
- Teams client internal IP subnet: 192.168.0.0/24
You need to configure the network topology to support emergency call routing.
Which network range should you add to the trusted IP addresses?
Answer: A
Explanation:
Trusted IP address are the Internet(Public) IP Address of the enterprise network exempted from any security options.
https://docs.microsoft.com/en-us/microsoftteams/manage-your-network-topology
NEW QUESTION # 291
You have a Microsoft Teams Phone deployment.
You need to ensure that a user named user1@contoso.com can call international phone numbers by using Direct Routing.
Which type of policy should you use?
Answer: D
NEW QUESTION # 292
You have a Microsoft Teams Phone employment mat contains a Session Border Controller (SBC named SBCi.contoso.com. Direct Routing integrates with a P6X phone system that uses only four-digit dialing and is configured to use the SBC. Teams is configured to use dial plans that normalize any four-digit calls to E-164.
You have the following translation rule.
Answer:
Explanation:
Explanation:
NEW QUESTION # 293
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