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| Section | Weight | Objectives |
|---|---|---|
| Workflow/Process Automation | 15% | - Approval processes - Salesforce Flow - Automation best practices |
| Data and Analytics Management | 17% | - Reports and dashboards - Data validation and deduplication - Data import/export tools - Data security and quality |
| Productivity and Collaboration | 10% | - Email and calendar integration - Chatter configuration - Activities, tasks, and events |
| Sales and Marketing Applications | 10% | - Forecasts and sales processes - Lead and opportunity management - Campaigns and products |
| Configuration and Setup | 15% | - User management and security - Sharing model and access controls - Company and org settings - Profile and permission sets |
| Service and Support Applications | 10% | - Case management - Knowledge and support tools - Entitlements and service contracts |
| Agentforce AI | 8% | - AI assistant configuration - Use cases and limitations |
| Object Manager and Lightning App Builder | 20% | - Lightning App Builder and page layouts - Standard and custom objects - Lightning record pages and components - Fields, relationships, and schema |
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NEW QUESTION # 205
Cloud Kicks wants to update a screen flow so that if the checkbox field High Value Customer is set to true, the first screen is skipped and the user is directed to the second screen.
How should the administrator configure the decision element?
Answer: D
NEW QUESTION # 206
Ursa Solar Major is evaluating Salesforce for its service team and would like to know what objects were available out of the box.
Which three of the standard objects are available to an administrator considering a support use case?
Choose 3 answers
Answer: A,B,D
NEW QUESTION # 207
DreamHouse Realty regularly holds open houses for the selling of both houses and condominiums. For condominiumopen houses, there are a few extra steps that need to be taken. Agents need to be able to submit requests and receive approvals from the homeowners' association.
How can the administrator ensure these extra steps only appear when creating open house records for condominiums?
Answer: A
Explanation:
Explanation
To ensure extra steps only appear when creating open house records for condominiums, an administrator can use two methods: create two page layouts; and use business processes and record types to display appropriate picklist values. A page layout is a feature that allows administrators to control how fields, related lists, buttons, etc., are arranged on a record detail or edit page for each object. An administrator can create two page layouts for open house records - one for houses and one for condominiums - and include different fields or sections for each page layout based on their requirements. A business process is a feature that allows administrators to define and enforce stages that records must go through based on their record type such as lead status or opportunity stage. A record type is a feature that allows administrators to offer different business processes, picklist values, page layouts etc., to different users based on their profile or role. An administrator can create two record types for open house records - one for houses and one for condominiums - and assign different business processes and picklist values for each record type based on their requirements. References:
https://help.salesforce.com/s/articleView?id=sf.customize_pagelayouts_overview.htm&type=5https://help.salesf
NEW QUESTION # 208
AW Computing (AWC) occasionally works with independent contractors, who the company stores as Contacts in Salesforce. Contractors often change agencies, and AWC wants to maintain the historical accuracy of the record.
What should AWC use to track Contacts?
Answer: A
NEW QUESTION # 209
A sales rep has left the company and an administrator has been asked to re-assign all their accounts and opportunities to a new salesrep and keep the teams as is.
Which tool should an administrator use to accomplish this?
Answer: D
Explanation:
Explanation
The mass transfer tool allows you to transfer up to 250 records at a time from one user to another user while keeping the existing team members intact. You can access this tool from Setup by entering Mass Transfer Records in the Quick Find box.
References:https://help.salesforce.com/s/articleView?id=sf.mass_transfer_overview.htm&type=5
NEW QUESTION # 210
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