ITILFND_V4 dumps: ITIL 4 Foundation & ITILFND_V4 exam VCE

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EXIN ITILFND_V4 Exam Syllabus Topics:

SectionWeightObjectives
Key Concepts of Service Management15%- Service management as a practice
- Services, service offerings, service relationships
- Value, value co-creation, stakeholders
Technology and Information Management10%- Role of technology in service management
- Information management principles
ITIL Guiding Principles15%- Think and work holistically
- Progress iteratively with feedback
- Optimize and automate
- Keep it simple and practical
- Start where you are
- Collaborate and promote visibility
- Focus on value
Organizational Structure and Roles10%- Key roles and responsibilities
- Teams and groups
ITIL Practices30%- General management practices
  • 1. Information security management
    • 2. Supplier management
      • 3. Relationship management
        • 4. Continual improvement
          - Technical management practices
          • 1. Infrastructure and platform management
            • 2. Deployment management
              • 3. Software development and management
                - Service management practices
                • 1. Incident management
                  • 2. Problem management
                    • 3. Change enablement
                      • 4. Availability management
                        • 5. Service level management
                          • 6. Capacity and performance management
                            • 7. Business continuity management
                              • 8. Service request management
                                ITIL Service Value System20%- Governance
                                - Purpose and components
                                - Service value chain
                                • 1. Design and transition
                                  • 2. Engage
                                    • 3. Improve
                                      • 4. Deliver and support
                                        • 5. Plan
                                          • 6. Obtain/build
                                            - Continual improvement

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                                            EXIN ITIL 4 Foundation Sample Questions (Q105-Q110):

                                            NEW QUESTION # 105
                                            Which is handled as a service request?

                                            Answer: C


                                            NEW QUESTION # 106
                                            Which statement BEST describes the value of the service transition stage to the business?

                                            Answer: D


                                            NEW QUESTION # 107
                                            Which practice balances management of risk with maximizing throughput?

                                            Answer: C


                                            NEW QUESTION # 108
                                            When working on an improvement iteration, which concept helps to ensure that the iteration activities remain appropriate in changing circumstances?

                                            Answer: C


                                            NEW QUESTION # 109
                                            Which statement about metrics is CORRECT?

                                            Answer: C

                                            Explanation:
                                            Explanation


                                            NEW QUESTION # 110
                                            ......

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