Oracle - Accurate 1Z0-1064-26 - Oracle Fusion Service 2026 Implementation Professional Latest Exam Discount

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| Section | Objectives |
|---|
| Topic 1: Work Assignment and Routing | - Omnichannel routing
- 1. Cross-channel workload distribution
- 2. Work starvation prevention
- Queues and assignment rules
- 1. Agent capacity and availability
- 2. Assignment rules based on SR attributes
- 3. Queue configuration
|
| Topic 2: Data Migration and Integration | - Data import/export
- 1. FBDI import
- 2. Import Management tool
|
| Topic 3: Redwood UX and AI Features | - AI capabilities
- 1. SR classification AI
- 2. Knowledge recommendations
- Redwood interface configuration
- 1. Activities timeline
- 2. Workflow implementation platform
|
| Topic 4: Computer Telephony Integration (CTI) | - Telephony integration setup
- 1. Redwood CTI toolbar setup
- 2. Call flows configuration
- 3. Screen pop functionality
|
| Topic 5: Managing and Extending Service Requests | - Service Request configuration and lifecycle management
- 1. Profile options and system configuration
- 2. Scheduled processes and automation
- 3. Service catalog and category hierarchy
- 4. User and role management
- 5. SR outcomes and resolutions
- Application Composer extensions
- 1. Custom objects and fields
- 2. Object workflows
- 3. Groovy scripting for business logic
|
| Topic 6: Digital Customer Service and Chat | - Digital Customer Service (DCS)
- 1. Embedding Fusion Service in external apps
- 2. UI themes and branding
- Chatbot and automation
- 1. Virtual assistant configuration
|
| Topic 7: Customer Entitlements and Action Plans | - Entitlements and SLAs
- 1. Coverage and service tiers
- 2. Milestones and operating calendars
- 3. Notifications and performance tracking
- Action Plans
- 1. Execution within service requests
- 2. Action plan templates
|
| Topic 8: Productivity and Contact Center Tools | - Agent productivity tools
- 1. Dashboards and analytics
- 2. SmartText configuration
- 3. Hotkeys and shortcuts
|
| Topic 9: Notifications, Emails, and Interactions | - Notifications and collaboration
- 1. Internal collaboration tools
- 2. In-app notifications
- Email processing
- 1. Email templates and interaction tracking
- 2. Inbound/outbound email channels
|
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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q50-Q55):
NEW QUESTION # 50
Given the entitlement rules below, if a high-severity service request (SR) is created on Thursday at 2 PM, which two options are true?
Condition Column Severity = High
Calendar = 9AM to 5 PM, Monday - Friday, US EST
Resolution Metric = 2880
Resolution Warning Threshold 120
First Response Metric = 360
First Response Warning Threshold
- A. Resolution is due on Saturday, 2 PM EST.
- B. If the SR is not resolved, Resolution warning will occur on Monday, 12 noon EST.
- C. First Response is due on Friday, 12 noon EST.
- D. If no action is taken on the SR, First Response warning will occur on Friday, 9 AM EST.
Answer: C,D
NEW QUESTION # 51
Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles.
What option could cause this problem?
- A. The User Group selected for authoring articles has been set to 'External".
- B. The Base Locale for the articles has not been enabled in the correct language.
- C. Users have not been given the "Knowledge Analyst" role.
- D. The "Show article snippet in search and recommend" option has not been selected in the task "Manage Administrator Profile Values".
Answer: C
NEW QUESTION # 52
Your customer has noticed that emails are being retrieved every day only at 3:00 PM. This behavior began three days ago and no configuration changes were made during that time.
What is the cause of this new behavior?
- A. an inbound message filter per time schedule
- B. a configured profile option to schedule the retrieval of emails
- C. a configured job to process inbound emails
- D. an inbound message filter per sender
Answer: A
NEW QUESTION # 53
Which four statements are correct about hotkeys for Action Commands?
- A. They have default values.
- B. They allow a user to forward a service request.
- C. They can all be modified.
- D. They allow a user to copy a service request.
- E. They allow a user to escalate a service request.
- F. They can be assigned to a custom action script.
Answer: A,B,C,E
NEW QUESTION # 54
Which statement is correct when describing the process of adding assignment rules from Service Setup?
- A. Use the "Manage Service Assignment Rules" task, access the appropriate rules sets, create new rule(s), add conditions and actions, save and publish.
- B. Use the "Manage Service Assignment Rules" task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.
- C. Use the "Manage Service Request Assignment Object" task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditions and actions, save and close.
- D. Use the "Manage Service Request Assignment Object" task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.
Answer: C
NEW QUESTION # 55
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