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| Section | Objectives |
|---|---|
| Topic 1: Modelling and Analysis Techniques | - Process modelling and diagrams - Business and data modelling basics |
| Topic 2: Competencies of a Business Analyst | - Analytical and communication skills - Professional behaviours and ethics |
| Topic 3: Delivering the Business Solution | - Benefits realisation overview - Solution evaluation and acceptance |
| Topic 4: Stakeholder Analysis and Management | - Stakeholder identification and classification - Engagement and communication planning |
| Topic 5: What is Business Analysis | - Business change lifecycle overview - Role and purpose of business analysis |
| Topic 6: Investigation Techniques | - Data gathering methods (interviews, workshops, observation) - Document and data analysis |
| Topic 7: Requirements Engineering | - Requirements elicitation and documentation - Requirements validation and management |
| Topic 8: Strategy Analysis | - Identifying business needs and drivers - Understanding business context |
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NEW QUESTION # 28
Which of the following is NOT true of the Product Backlog in an Agile environment?
Answer: A
Explanation:
In Agile, the Product Backlog is an ordered list of work that may be needed to improve or deliver the product. It normally contains user stories, features, defects, technical work, and other backlog items. It is prioritised so that the highest-value or most urgent items are considered first. It also contains work that may be selected for future sprints. However, once items are selected for the current sprint, they become part of the Sprint Backlog, which is the development team's plan for the sprint. Therefore, the Product Backlog does not specifically represent what the team is working on in the current sprint. That is the purpose of the Sprint Backlog. Option C is therefore the statement that is not true.
NEW QUESTION # 29
Which of the following is explicitly considered as a force in Porter's five forces model?
Answer: B
NEW QUESTION # 30
Which framework can be used to build an enterprise view of processes?
Answer: C
Explanation:
To build an enterprise view of processes , we need a framework that provides a holistic understanding of how value is created and delivered across the organization.
Key Considerations:
Class Model: Represents objects and their relationships in software development, not enterprise processes.
Swimlane Diagram: Visualizes workflows and responsibilities within a process but does not provide an enterprise-wide view.
Value Chain Analysis: Analyzes the activities that create value for customers, providing a comprehensive view of enterprise processes.
Porter's Five Forces Model: Analyzes industry competition and external factors, not internal processes.
Evaluation of Each Option:
A . Class model:
A class model is used in object-oriented design and does not represent enterprise processes.
Conclusion: This is not correct .
B . Swimlane diagram:
While swimlane diagrams visualize workflows, they focus on specific processes rather than an enterprise-wide view.
Conclusion: This is not correct .
C . Value chain analysis:
Value chain analysis examines the activities that contribute to value creation, making it ideal for building an enterprise view of processes.
Conclusion: This is correct .
D . Porter's five forces model:
This model analyzes external competitive forces and does not focus on internal processes.
Conclusion: This is not correct .
NEW QUESTION # 31
A customer journey is most likely to be used in which of the following situations?
Answer: D
Explanation:
A customer journey is used to understand the experience from the customer's point of view as they interact with an organisation, product, service, or process. It helps identify customer touchpoints, expectations, frustrations, emotions, and pain points across the end-to-end journey. Although customer journey analysis may later highlight process improvements, its most direct purpose is not internal process redesign. Value chain analysis is used to understand organisational activities that create value, not customer experience. Balancing employee and customer interactions may be a secondary consideration, but it is not the core purpose. The customer journey technique is especially useful in service improvement, digital transformation, and customer experience work because it exposes what the customer sees and feels, rather than only what the organisation's internal process model shows.
NEW QUESTION # 32
In which section of a requirements document would technical requirements be recorded?
Answer: B
Explanation:
The Requirements Catalogue (or the Requirements Specification section) is the comprehensive, organised list of all types of requirements. Technical Requirements are the non-functional constraints placed on the solution's design or build (e.g., specific hardware, operating system compatibility, integration protocols). While these inform other models, they are typically documented and tracked with other requirements (Functional and Non-functional) in the master Requirements Catalogue, often within the Non-functional or System Requirements section of the catalogue structure. Options A, B, and C are supporting documents or models, not the primary repository for a list of technical requirements.
(Reference: BCS Requirements Engineering - Requirements Catalogue Structure)
NEW QUESTION # 33
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