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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Delivery and Migration | 17% | - Slack delivery best practices - Role definition across Slack, partner, and client teams - End-to-end migration planning and execution |
| Topic 2: Solution Design for Slack | - Channel strategy and governance model - Integration design with Salesforce ecosystem - Workspace architecture and design principles | |
| Topic 3: Slack Administration and Governance | - User lifecycle management - Workspace configuration and settings - Security and compliance controls | |
| Topic 4: Change Management and Adoption | - User adoption strategies - Training and enablement planning - Communication and rollout planning |
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NEW QUESTION # 21
You will be supporting the discussion around approval policies for apps and external collaboration for a client that has been using Slack for three years. You need to identify the right people on the client side to be involved.
What is the best question to ask to better understand who should take part in the discussion?
Answer: A
Explanation:
The correct answer is A. Approval policies for apps and external collaboration are governance and policy decisions, so the right stakeholders are the people responsible for Slack policies and settings. This may include Org Owners, Org Admins, security, compliance, legal, IT, or collaboration platform owners depending on the client's operating model. Option B is too narrow because the head of IT may not own Slack-specific policy decisions, especially in a mature Slack environment where security, compliance, or collaboration governance may share responsibility. Option C is misaligned because communication and learning stakeholders are important for rollout messaging and enablement, not app approval or Slack Connect policy decisions. Option D is also insufficient because superusers understand usage patterns but usually do not own enterprise policy decisions. The consultant should identify decision-makers by responsibility, not title alone. Asking who owns policies and settings ensures the correct people attend the discussion and prevents policy decisions from being made by stakeholders without proper authority.
NEW QUESTION # 22
A company's Workspace Owner wants to improve team productivity and collaboration. Which feature in the Slack analytics dashboard should they focus on to get insights into how effectively their team is collaborating?
Answer: D
Explanation:
Focusing on active channels and their engagement levels provides valuable insights into how team members are collaborating and participating in workspace discussions, which is crucial for assessing and improving team productivity and collaboration.
NEW QUESTION # 23
In a discovery session focusing on security with a client considering Slack, what question should be asked to gauge their expectations and plans for data protection?
Answer: B
Explanation:
Understanding the client's data protection requirements and how they envision Slack fitting into these is critical. This question helps in assessing how Slack's security features can be optimized to meet the client's specific data protection needs, ensuring that the implementation aligns with their security strategy.
NEW QUESTION # 24
In implementing Slack's experiential learning approach for a new team, what method would be most effective to ensure the team becomes adept at using Slack efficiently?
Answer: D
Explanation:
The most effective method for experiential learning in Slack is to engage the team in a simulated project within the platform. This approach allows team members to actively use various Slack features and tools in a practical context, enhancing their understanding and proficiency through direct experience.
NEW QUESTION # 25
You are preparing to deliver a live Slack User Essentials session this afternoon and you want to ensure your demo environment is properly set up.
Which resource should you consult to ensure you are prepared to successfully demonstrate Slack features throughout the training?
Answer: D
Explanation:
The correct answer is D . A pre-course checklist is the resource specifically designed to confirm readiness before a live training session. A Slack User Essentials session is not just a lecture; it usually involves demonstrating channels, threads, reactions, notifications, search, messages, files, and interactive in-channel activities. If the demo environment is not ready, the training can fail quickly because attendees will not be able to follow along or practice correctly. Option A, the presentation slide deck, supports delivery flow but does not verify whether the demo environment, permissions, channels, participants, and sample activities are ready. Option B, self-serve materials, help learners after or outside training but are not the operational readiness tool. Option C, the training channel, is part of the environment, not the checklist for validating it.
The pre-course checklist ensures the facilitator confirms environment setup, access, channel configuration, materials, timing, and interaction points before the session starts.
NEW QUESTION # 26
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