ITIL-4-CDS Test Lab Questions - Real ITIL-4-CDS Braindumps

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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

SectionWeightObjectives
Plan and build service value streams25%- Resource and capability management
  • 1. Planning and allocation
    • 2. Buy vs build and sourcing strategies
      - Service value system and value streams
      • 1. Designing value streams and workflows
        • 2. Core concepts and principles
          Support and improve services25%- Performance measurement and improvement
          • 1. Continual improvement practices
            • 2. Metrics and monitoring
              - Service support and incident management
              • 1. Service desk and request fulfilment
                • 2. Incident and problem management
                  Create and develop services25%- Quality assurance and validation
                  • 1. Service level management
                    • 2. Testing and verification
                      - Service design and development practices
                      • 1. Service components and architecture
                        • 2. Requirements definition and specification
                          Deliver and transition services25%- Service delivery and operational practices
                          • 1. Service integration and management
                            • 2. Service operation and control
                              - Service transition and change management
                              • 1. Deployment and implementation
                                • 2. Change enablement and release management

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                                  Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions (Q12-Q17):

                                  NEW QUESTION # 12
                                  In which circumstances should an organization buy, rather than build, software?

                                  Answer: D


                                  NEW QUESTION # 13
                                  To stay ahead of its competition, an organization's leadership team is focused on ensuring that product innovations reach customers quickly. A team is discussing how it can leverage value stream mapping in support of this goal. The team wants to improve the entire end-to-end value stream. Which improvement is MOST LIKELY to improve the entire value stream?

                                  Answer: B


                                  NEW QUESTION # 14
                                  An internal service provider of a large retail organization is working on a major update of the self- checkout terminals used in the supermarkets. The update includes new hardware, software, and integration with a new card payment system. How should the service provider ensure that the update is sufficiently tested?

                                  Answer: C


                                  NEW QUESTION # 15
                                  A large organization is planning to integrate multiple systems into its existing IT infrastructure.
                                  What approach should the organization consider to achieve effective integration?

                                  Answer: D


                                  NEW QUESTION # 16
                                  In ITIL 4, which practice is accountable for defining the mandatory financial and contractual metadata-such as cost centers, chargeable service rates, SLA targets and contract references- that must accompany every ticket to support accurate chargeback, cost transparency and SLA reporting across the service value streams?

                                  Answer: B

                                  Explanation:
                                  The Financial Management for IT Services practice defines cost models, pricing policies and financial controls. It specifies which financial and contractual attributes (cost center codes, billable rates, SLA tiers, contract IDs) must be captured on each ticket. This ensures that downstream reporting, chargeback and budget forecasting have consistent, auditable data across all work items.


                                  NEW QUESTION # 17
                                  ......

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