2026 CIS-ITSM Mock Test | Excellent Certified Implementation Specialist - IT Service Management 100% Free Latest Exam Preparation

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ServiceNow CIS-ITSM Exam Syllabus Topics:

Section	Objectives
ITSM Foundation and Platform Concepts	- ITSM application overview - ServiceNow platform architecture and navigation
ITSM Reporting and Performance	- Basic reporting and dashboards - Metrics and KPI tracking
Request Fulfillment and Service Catalog	- Catalog items and workflows - Request lifecycle management
Change Management	- Change types and workflows - Approval and risk management
Problem Management	- Problem identification and root cause analysis - Known errors and workarounds
CMDB and Service Mapping Concepts	- CMDB structure and relationships - Service dependencies overview
Incident Management	- Incident lifecycle and configuration - SLAs, assignments, and escalation
Knowledge Management	- Knowledge article creation and governance - Publishing and lifecycle processes

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ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q147-Q152):

NEW QUESTION # 147
Which organizational role is responsible for the the overall administrative capabilities of a portfolio?

A. Portfolio Owner
B. Service Owner
C. Portfolio Manager
D. Service Manager

Answer: C

NEW QUESTION # 148
A tester reports a bug, because they submitted a Known Error article from a Problem record, but it is not visible from the Known Error database.
What could cause this?

A. The Problem Management Best Practice - Madrid - Knowledge Integration plugin has not been activated
B. The user criteria on the knowledge base Is incorrect
C. The article is in draft state but has not been published
D. The tester is not impersonating an itil user

Answer: C

NEW QUESTION # 149
If importing CI data for business services and servers on which they are deployed from excel, how many transform maps are needed to fully import data?

A. 0
B. 1
C. 2
D. 3

Answer: D

Explanation:
*Transform map to populate business services in the Business Service [cmdb_ci_service] table *Transform map to populate servers in the Server [cmdb_ci_server] table *Transform map to populate the relationship between each business service and server

NEW QUESTION # 150
When can a user (who has no assigned roles in the system) close an incident?

A. When the user is the Caller and the incident's State is not already closed.
B. When the user is the Caller and the incident's State is not already resolved.
C. When the user is the Caller and the incident's State is Resolved.
D. When the user is the Caller or on the Watch list and the incident's State is Resolved.

Answer: C

Explanation:

NEW QUESTION # 151
When viewed through a Service Portal, Service Catalog Items may be formatted with a maximum of two columns.

A. False
B. True

Answer: B

Explanation:
Explanation
Limitations for Service Portals
* Formatters may contain a maximum of 2 columns.
* Variable Sets with formatters may contain a maximum of 2 columns.
* Widgets should be used instead of Macros and Macros with Labels.
* UI Pages are not supported

NEW QUESTION # 152
......

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