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| Section | Weight | Objectives |
|---|---|---|
| Integration and Data Management | 16% | - Data migration, quality, governance, and volume management - Use EDA and data tools effectively - Assess integration requirements and strategies with external systems |
| Domain Expertise | 18% | - Determine solution set for customer requirements: marketing, engagement, recruitment, admissions, student experience, advancement, alumni relations - Explain Education Cloud solutions for K-12 institutions |
| Solution Design | 19% | - Design solutions aligned with educational processes and data models - Evaluate account and contact models, data relationships, and scalability - Design for student lifecycle management |
| Education Cloud Configuration | 22% | - Understand capabilities, features, and compatibility with other Salesforce products - Install and configure Salesforce Education solutions - Work with Education Data Architecture (EDA) setup and configuration |
| Implementation Strategies and Best Practices | 18% | - Plan, gather requirements, design, build, test, document, deploy, and optimize solutions - Governance, change management, staffing, deployment, and adoption best practices |
| Analytics | 7% | - Apply CRM Analytics and reporting solutions for education use cases - Design and implement reports and dashboards for education stakeholders |
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NEW QUESTION # 172
University Investment Services (UIS) is an internal department that manages the university endowment through financial investments. It operates independently of the university and only works with investment companies and financial institutions. UIS is interested in a CRM that will track investment companies, and its company Contacts, Leads, Opportunities, and Activities.
Which solution should the consultant recommend?
Answer: A
Explanation:
Sales Cloud is a CRM solution that helps sales teams manage their sales processes, from lead generation to closing deals. Sales Cloud can track investment companies and their contacts, leads, opportunities, and activities, as well as provide reports and dashboards to monitor performance and revenue. Sales Cloud can also integrate with other Salesforce products, such as Marketing Cloud and Service Cloud, to create a unified customer experience. Sales Cloud is suitable for UIS because it operates independently of the university and does not need the specific features of Education Cloud or Financial Services Cloud, which are designed for higher education institutions and financial services providers, respectively. Heroku is a cloud platform that allows developers to build, run, and scale applications, but it is not a CRM solution by itself. Reference: [Sales Cloud Overview], [Sales Cloud Features], [Sales Cloud Pricing]
NEW QUESTION # 173
The IT department at a university is evaluating open source solutions for student recruitment.
Which consideration should the consultant discuss with the department?
Answer: A
Explanation:
The consultant should discuss with the IT department that the code of open source solutions is directly accessible, which means that they can view, modify, and customize it according to their needs. However, this also means that they are responsible for maintaining and updating the code, as well as ensuring its security and compatibility. The code of open source solutions is not maintained by Salesforce developers or updated via Salesforce Releases. References:
https://trailhead.salesforce.com/en/content/learn/modules/open-source-commons/open-source-basics
https://trailhead.salesforce.com/en/content/learn/modules/open-source-commons/open-source-projects
NEW QUESTION # 174
A university Alumni Relations office is replacing its legacy system with Salesforce. The consultant needs to load a large volume of alumni contact records into a new Salesforce environment.
Which two actions should the consultant take?
Answer: C,D
NEW QUESTION # 175
A university is planning an enterprisewide implementation of the Education Data Architecture (EDA). It has asked the consultant do an analysis of standard functionality in EDA to identify additional apps it may need to purchase.
What is a standard feature of EDA?
Answer: C
Explanation:
Address Management is a standard feature of EDA that the consultant can mention as part of the analysis of standard functionality in EDA. Address Management is a feature that allows the consultant to store multiple addresses for a Contact or an Account, and specify which address is current, seasonal, or preferred. Address Management also provides reports and dashboards that show address verification status and address changes.
Student Advising, Event Management, and Degree Auditing are not standard features of EDA, but rather additional solutions or apps that may need to be purchased. References:
https://powerofus.force.com/s/article/EDA-Addresses
https://powerofus.force.com/s/article/EDA-Data-Dictionary
NEW QUESTION # 176
The director of graduate recruitment is interested in Education Cloud. Recruitment staff need to access Opportunity and Campaign Member information about students. The IT director is concerned about cost and suggests using other license types for recruitment users.
What should the consultant discuss with the client?
Answer: A
NEW QUESTION # 177
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