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| Section | Weight | Objectives |
|---|---|---|
| User Stories | 18% | - Agile documentation
|
| Customer Discovery | 17% | - Business analyst responsibilities
|
| Business Process Mapping | 12% | - Process analysis
|
| Development Support and User Acceptance | 12% | - Solution validation
|
| Requirements | 18% | - Requirements management
|
| Collaboration with Stakeholders | 23% | - Stakeholder engagement
|
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質問 # 224
The leadership team at Universal Containers (UC) is focused on customer retention. The business analyst (BA) has been asked to implement a new customer for life program on the salesforce platform. Before their can move forward, they need to understand the lifecycle and all of the related interaction that IC has with its customers.
Which type of session should the BA perform?
正解：B
解説：
Explanation
The type of session that the business analyst should perform to elicit user stories from UC's customers is journey mapping. Journey mapping is a technique that involves creating a visual representation of the steps or stages that a customer goes through when interacting with an organization, product, or service. Journey mapping helps to capture the customer's experience, needs, goals, pain points, emotions, and touchpoints across their entire lifecycle. Journey mapping also helps to identify any gaps or opportunities for improvement or innovation in the customer journey. Journey mapping can help elicit user stories from UC's customers by allowing them to share their perspectives and feedback in their own words, as well as showing how the solution can add value and benefits to their journey. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/customer-di
質問 # 225
Cloud Kicks is creating a new lead conversion process in Sales Cloud. During a recent sprint, the business analyst created user stories related to the Opportunity object. Test scripts were created for the lead conversion process. All of the test scripts passed and the new functionality was deployed. After deployment, end users reported error messages when manually creating new Opportunities.
Which area of user acceptance testing (UAT) was overlooked''
正解：B
解説：
Explanation
The area of user acceptance testing (UAT) that was overlooked was functionality on interconnected objects should be part of UAT. UAT is an end-user testing performed in a sandbox or test environment to verify that a project or enhancement works as intended, and what was originally requested is actually being delivered. UAT involves testing various scenarios on different users and levels of access to demonstrate that the solution works as expected in all situations. UAT should include functionality on interconnected objects because Salesforce objects are often related or linked to each other through lookup or master-detail relationships. For example, leads are converted into accounts, contacts, and opportunities; cases are associated with accounts or contacts; opportunities are closed as orders; etc. Functionality on interconnected objects should be part of UAT because it may affect how users perform their tasks or access their data across different objects. References:
https://trailhead.salesforce.com/content/learn/modules/user-acceptance-testing-video/create-test-scripts
質問 # 226
Universal Containers has a Salesforce Knowledge base solution; however support agents have indicated that the system has duplicate knowledge articles. The agents have requested a feature that allows them to compare articles side-by-side and merge the articles. While researching solution option, the business analyst (BA) noticed an idea in the Salesforce IdeaExchage that directly addresses this requirement. The idea is in beta testing and will generally available in the next release.
What should the BA suggest?
正解：C
解説：
Explanation
The best option for the BA to suggest is to ask the support manager to wait until the idea is released. This option avoids spending time and resources on building a custom solution that may not be compatible or necessary once the idea is released. It also ensures that the support team can benefit from the latest features and functionality that Salesforce provides, and avoid potential issues or conflicts with future updates or releases. The other options are either impractical or risky. Option B may not be possible or feasible, as the idea may not be ready or stable for early release. Option C may result in wasted effort or duplication, as the custom solution may become obsolete or incompatible once the idea is released.
References:https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-functional-requirements/
質問 # 227
The quality assurance (QA) team at Cloud Kicks is reviewing user stones to write test scripts. The QA team is having difficulty with a specific story where a modification to an existing flow is needed for a custom object.
The QA team is unable to discern what needs to be tested as a result of the updated flow.
What should the business analyst review and revise to provide more clarity to the QA team?
正解：A
質問 # 228
Which of the following User Management terms is best described by this definition: " Item assigned to a User that determines the functionality that they can access across the Salesforce ecosystem".
正解：B
質問 # 229
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