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| Certification Vendor: | Cisco |
|---|---|
| Exam Name: | Cisco Renewals Manager |
| Exam Number: | 700-805 |
| Exam Format: | Multiple choice, Scenario-based |
| Available Languages: | English |
| Exam Duration: | 60 minutes |
| Real Exam Qty: | 35–45 |
| Exam Price: | $80 USD |
| Passing Score: | Not publicly disclosed |
| Related Certifications: | Cisco Customer Experience Specialization |
| Certificate Validity Period: | 3 years |
| Recommended Training: | Cisco SalesConnect Learning Resources Renewals Manager for Partners (Official Course) |
| Exam Registration: | Pearson VUE Registration |
| Sample Questions: | Cisco 700-805 Sample Questions |
| Exam Way: | Online proctored or onsite at Pearson VUE test centers |
| Pre Condition: | No formal prerequisites; recommended experience in Cisco renewals, contracts or customer lifecycle management |
| Official Syllabus URL: | https://www.cisco.com/site/us/en/learn/training-certifications/exams/crm.html |
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Cisco 700-805 exam measures the candidate's understanding of the Cisco RM tool, including the ability to navigate the tool's interface, use its features and functionalities, and manage customer accounts. 700-805 Exam also tests the candidate's knowledge of Cisco's product and service offerings, as well as their ability to communicate effectively with customers and partners.
NEW QUESTION # 97
Which discussion point helps upsell a customer?
Answer: B
NEW QUESTION # 98
Which product addresses network segment a in issues and is comprised of Viptela and Meraki products?
Answer: B
NEW QUESTION # 99
An RM is engaging a customer at T-60. The customer is questioning the necessity of the solution and demanding steep discounts to continue the contract. What is the root cause of this complex renewal conversation according to the LAER model?
Answer: D
Explanation:
Under the LAER-Land, Adopt, Expand, Renew-model, a difficult renewal discussion at T-60 is often the downstream result of insufficient value realization earlier in the lifecycle. Cisco's customer-success methodology emphasizes that successful adoption is not merely deployment or product usage; customers must achieve the intended business outcomes from their investment. Cisco specifically states that customers expect successful outcomes and that engaging throughout Land, Adopt, Expand, and Renew enables them to obtain the full benefits of the solution and return for additional value.
The current Cisco Renewals Manager v2.0 blueprint explicitly requires candidates to interpret how the LAER model influences renewal outcomes and strategy and to understand how Customer Success fundamentals drive customer outcomes throughout the lifecycle. If the customer reaches T-60 questioning why the solution is necessary, the renewal team is effectively trying to establish value during the commercial discussion-far too late.
Option A focuses on engagement frequency rather than whether meaningful outcomes were achieved. Option B incorrectly treats discounting as the root cause. Option C is unsupported because no technical-support failure is stated.
The fundamental issue is that the customer did not clearly experience and recognize measurable value during Adopt and Expand, making D correct.
NEW QUESTION # 100
How does Cisco define Business Critical Services?
Answer: D
NEW QUESTION # 101
Which action can a Renewals Manager take to drive value in the account?
Answer: C
NEW QUESTION # 102
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